Assistant Support Technician

Job Overview

UHS Digital are excited to offer the post of Assistant Support Technician. Perfect for someone starting out in their IT career or looking to reskill from a different area, this opportunity will allow someone to develop their technical and customer service skills.

As part of the EPR Operations team you will support the electronic patient record digital systems across the Trust by responding to support tickets via our service desk, phone, or by visiting different parts of the hospital. Previous NHS experience would be a bonus, but as long as you've got a good idea of what it means to offer great service and aren't scared of getting into the details, full training for the systems will be provided.

Main duties of the job

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Responsibilities Include

Detailed job description and main responsibilities

• Diagnose, troubleshoot and provide user support for digital systems.
• Provide excellent customer service to all service users
• Make configuration changes, or data corrections within assigned systems as required.
• Grant users’ access to assigned systems, in line with current policies and procedures.
• Ensure that calls that are referred onto 3rd party suppliers for a resolution are monitored and have progress updates until resolution.
• Process and resolve user service requests for relevant systems.
• Develop and update user guides to support new functionality and system changes.
• Develop and deliver presentations and training to clinical staff on system updates.
  
  

Please refer to the job description for a more detailed overview of the duties and responsibilities.

The Successful Candidate Will Be Able To Demonstrate

• Good all-round understanding of information technology
• Experience in explaining IT issues to non IT people and extracting relevant information from them to help diagnose IT problems
  
  

Person specification

Qualifications, Knowledge And Experience

Essential criteria

• Level 4 NVQ or Diploma or equivalent experience
• Knowledge of spreadsheets, analysis and presentation
• Good all-round understanding of information technology
• Proficient MS Office user (up to and including M365)
• Experience in explaining IT issues to non IT staff and extracting relevant information from them to help diagnose IT problems
  
  

Desirable criteria

• User experience of complex digital systems
• Recognised IT qualification
• Knowledge of hospital patient flows
• Relevant experience of database administration / maintenance
• Basic knowledge of SQL
• Basic knowledge of HTML or other web based design programs
  
  

Values

Essential criteria

• Patients First
• Always Improving
• Working Together