Customer Success Executive

About Us

AppHub’s mission is to continue creating software to advance the future of commerce. We’re achieving this by delivering and building upon a comprehensive suite of ecosystem-leading apps that provide unparalleled customer support that helps e-commerce businesses reach new heights.

Our comprehensive product lineup encompasses 25 individual solutions that cater to various aspects an e-commerce retailer will need, such as reviews, conversion, marketing, and shipping. All of these solutions are compatible with both Shopify and non-Shopify platforms. Our integrated and bundled solutions deliver a smoother experience for retailers at any stage of their journey.

Joining the AppHub global team is an incredibly exciting opportunity right now. We are on an exceptional trajectory of growth and investment, fueled by our unwavering commitment to providing the highest-quality products in the e-commerce marketplace.

What’s the opportunity?

We're searching for a dynamic individual poised to make an impactful career leap to join us as a Customer Success Executive. In this role, you will work with cutting-edge technology and collaborate with top-notch professionals to deliver exceptional service to our customers. Based in our Leicester, UK office, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success and satisfaction with our platform. You’ll be part of a Global Customer Success team that works together to give our customers the best experience!

What you’ll do:

• You will be a trusted advisor, developing long-term relationships with the UK’s finest e-commerce stores
• Build and maintain strong, long-lasting relationships with customers
• Act as a trusted advisor, from onboarding to renewal, understanding their business needs and providing strategic recommendations through proactive Value Reviews and executing Success Plans
• Drive key performance indicators for your managed portfolio of customers, including expansion, retention, customer satisfaction and health score
• Analyse customer data and feedback to identify key trends and areas for improvement
• Proactively address customer concerns and troubleshoot issues
• Work closely with internal teams to ensure timely and effective resolution
• You will drive the growth of our company by identifying opportunities for upselling and cross-selling and working closely with our Sales team to drive revenue.
  
  
  

What you’ll need:

• To be organised, personable and forward-thinking
• You’ll possess a can-do attitude and a hunger to learn in a fast-paced environment
• Excellent communication and interpersonal skills with the ability to build strong relationships with customers and internal stakeholders
• A logical brain and the ability to think on your feet to ensure you offer the best solution to every customer
• To enjoy learning new things and the ability to learn quickly. When things change, you know how to roll with it
• Enjoy helping people. You get a kick out of getting people to those ‘I get it now’ moments (there are many)!
• Ability to pay attention to the details. You stay focused, and nothing is overlooked
• To be motivated and driven. Take ownership of your time, be proactive and truly make a difference
  
  
  

Why Choose AppHub?

• Culture: You will be part of a culture of innovation, empowerment, collaboration and fun!
• People: Our global team comprises individuals with an entrepreneurial spirit and enthusiasm for their work
• Industry: You'll be part of the e-commerce SaaS industry, which is set to experience rapid growth and expansion in the next five years
• Compensation: You will be provided with a competitive compensation package
• Benefits: Private medical Insurance