Revival Coordinator

The role

We’re looking for someone to join our trusted team on fixed-term 6-month basis. You will be responsible for supporting all Revival services by taking referrals by phone, email, setting up customer cases, and booking in appointments for colleagues.

Job requirements

• Take referrals and deal with all enquiries from the Revival mailbox.
• Answer phone calls on our internal call system.
• Add cases on to our case manager system.
• Be responsible for cases and adding appointments, costs, and interventions where necessary.
• Be the first point of contact for many of our referrers.
• Support colleagues when necessary and working to a ‘one team approach’.
• Send out customer feedback forms and adding responses to our internal database.
• Manage incoming and outgoing daily post.
   

What we’re looking for:

• Experience in a similar role, or of completing admin tasks including scheduling appointments for several members of staff.
• Excellent communication skills.
• Ability to fulfil contractual commitments for commissioned services.
• Ability to work under pressure and manage multiple tasks and demands.
• Excellent ICT skills.
   

Help us deliver expert support services to bring life back into people’s homes. Apply now!

We’ll be interviewing as we go so might close the application process early if we find the right person.

#Support #Admin #CustomerService #PartTime #FixedTerm #Opportunity #GreatBenefits #JobsThatGiveBack

Who we are

We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.

Revival is the local home improvement and support specialist, providing Stoke-on-Trent, Staffordshire and surrounding areas trusted home repairs, improvements, adaptations, expert advice, and a range of friendly wellbeing support to ensure everyone is happy in a home they love.

Watch our video below to find out how our small actions can have a big impact to the lives of our customers.

No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:

Discounted gym membership at our head office and access to our cycle to work scheme – save money on bikes and equipment.

We also give all staff 'My Day'. Whether it’s celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you.

Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.

At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.

Documents

Job Description - DownloadJob Pack - Download