Online Team Leader

Are you good with people and a natural leader, or a great customer assistant looking for the next step in your career?

Do you have a helpful and friendly style, enjoy meeting new people and going above and beyond for customers?

We're looking for Team Leaders to lead our in-store Online teams and drive our performance forward for our customers.

As an Online Team Leader you’re the driving force behind our in-store Online team and as part of your role you will:

• Create a team that delivers outstanding, friendly and helpful service to all our customers


• Create an engaging department environment where colleagues are trusted to place customers at the heart of everything they do and actively contribute ideas for improvement


• Build a supportive and performance driven culture where achievement and contributions are recognised and rewarded


• Analyse department data to identify opportunities to simplify and speed up processes and identify risks and solutions


• Ensure all policies, procedures and legal obligations are followed as specified by the company


• Have responsibility for ensuring all orders are picked, despatched and delivered within required time scale, with a minimal number of substitutions