Assistant Domestic Abuse Practitioner (Weekend Worker)

The role

As an Assistant Domestic Abuse Practitioner at our Stoke-on-Trent refuge, you’ll be the first point of contact for customers, external enquiries, referrals and admissions. You’ll work with the team in refuge to support customers and their children, making sure they remain safe and well.

This role will involve working on Saturday and Sunday between 8.30am and 4.30pm on a rota basis.

Job requirements

• Make sure customers feel welcome when they arrive at refuge and are aware of the support they can access.
• Manage referrals, carry out any necessary risk assessments and assign accommodation based on customer needs.
• Visit customers to complete safe and well checks.
• Make sure the safe accommodation service is secure and all health and safety standards are met.
• Respond to any issues or emergencies to help both female and male customers.

What we’re looking for

• Someone who is happy to work alone and comfortable during complex situations.
• Someone with a genuine understanding of relationship abuse and the impact it has on victims.
• Someone with great communication skills, who can build a rapport with customers.
• A flexible and adaptable approach to meet the needs of the customer and service.
• Great time management and the ability to prioritise high risk cases.
• Full UK driving licence and use of your own vehicle for work.
• An enhanced DBS check.

Be a catalyst for change and help us impact the way our region addresses abusive relationships. Apply now!

We’ll be interviewing as we go so might close the application process early if we find the right person.

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Who we are

We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.

Glow is the catalyst for change in our community and our sector. We’re working to systematically impact the way our region and our sector addresses abusive relationships. Everything we do is driven by a deep desire to change the future of relationships for the better. This is the start of something great.

Watch the video below to hear from some of the people we've supported.

No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:

Discounted gym membership at our head office and access to our cycle to work scheme – save money on bikes and equipment.

We also give all staff 'My Day'. Whether it’s celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you.

Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.

At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.

Documents

Job Description - DownloadJob Pack - Download