Consumer Experience Coach - Manager

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.

To work in stores is to be the face of NIKE, Inc. With a constant focus on product knowledge and customer service, NIKE's stores teams deliver valuable customer experiences every day. From London to Istanbul, each store has a unique perspective and contains an exciting community of sports and style enthusiasts. A career in retail at NIKE requires creativity and ambition, while offering the opportunity to grow alongside the industry's best athletes and teammates."

Do you know, what we are missing to create the best retail team on the globe? Someone like YOU!

In our NIKE Retail Stores we use special job names for our positions: a Store Manager is called "Head Coach", an Assistant Store Manager is called "Assistant Head Coach", a department manager is called "Coach", a team leader is called "Lead" and a Sales Associates is called "Athlete".

Join the NIKE, Inc. team!

As a Coach you are:

Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers

Leading, coaching and motivating the employees in your department and ensuring an excellent work atmosphere

Managing the daily business in your department to reach sales targets (incl. digital services, visual merchandising, salesfloor)

Identifying and improving areas based on feedback given by consumers

Being a brand ambassador for NIKE's initiatives including training your team

Ensuring that the store complies with all NIKE standards and guidelines

Cooperating with your business partners across stores and HQ

More specifically, our store structure consists of the 3 Coach roles below: