Service Engineer – Manchester (Level3)

Location:

EMEA, United Kingdom, Manchester

Job Function:

After Sales Service Repair

Every minute of every day, in nearly every country across the globe, Smiths Detection people and technology make the world a safer place. We safeguard people, business and infrastructure with the latest innovations and screening technology for aviation, ports, borders, defense, and security across 55 countries around the globe

Life At Smiths –

• 
  Global leader: We impact critical systems every day with sites in 17 countries and six centers of research excellence. From pioneering to powering life-changing innovation, we’re delivering threat detection and screening solutions to safeguard the world from threat


• 
  Digital growth: A key part of our capability is the integration of digital technology across our business and our operations in more than 55 countries, will be critical to our continued success


• 
  Exciting opportunities: Our growth is creating exciting opportunities to work with experts in physics, chemistry, electronics, mechanics, production, computer science, and AIML


• 
  International environment: With some projects, work requires global collaboration and the potential to travel and grow with the business

https://youtu.be/JiF8pOeYir4?si=VMbssozgqYp0qaUY

As a Level Service Engineer at Smiths Detection, you will have good electronic repair troubleshooting methodology and will have solid communication skills, both oral and written. You will have the ability to read and follow electrical/mechanical schematics to assist in isolating faults to root cause component/assembly.  You will establish and maintain close relationships with senior level Service Engineers and Product Managers in order to support the needs of the customer

• Meeting daily service repair needs and driving customer satisfaction.
• Installing, repairing, and maintaining equipment in the field; providing customer training as required.
• Documenting all inspection, maintenance, repair work and submitting paperwork in a timely basis.
• Order, install, and return parts and managing repair parts cycle time
• Reviewing all logs for open issues and preparing customer reports as necessary.
• Participating in Service sales opportunities and assisting with promoting and implementing revenue programs.
• Ensuring that tools and test equipment are properly maintained and calibrated
• Assessing product/equipment performance based on field support data; recommending modifications or improvements.
• Seeking to provide technical support to customers and other service professionals as required.
• Establishing and maintaining close relationships with senior level Service Engineers and Product Managers in order to support the needs of the customer
• Comply with and ensure department compliance with Company health, safety, and environmental policies.

• Technical certificate/diploma or university degree in Electromechanical or Electronic Engineering or equivalent education.
• Electronic qualifications and/or experience with X-Ray technologies would be an advantage
• Experience in troubleshooting, field repair or technical support activities centred on Electrical and Mechanical systems and equipment.
• Experience in the use of metrology and handheld tools.
• Comfortable using MS Office Suite and an aptitude for learning specialized software programs.
• Excellent communication and problem-solving skills.
• A strong orientation for customer focus and teamwork.
• Willing and able to identify and support change and continuous improvement.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. We have several employee-led Employee Resources Groups (women@work, Black Employees Network, Veterans, Pride Network) providing support, enhancing career development, and contributing to personal development in the work environment and beyond.

At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (www.smithsdetection.com/careers)or LinkedIn.

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