Sales Advisor

Store Location: Samsonite, Gunwharf Quays, Unit R16, Portsmouth PO1 3TZ

Availability: Immediate start

Job Purpose

Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales.

Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas.

Principal Accountabilities

Customer Service/Sales

· Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience.

· Introduce selling benefits and various features of merchandise range.

· Maximise sales through detailed product knowledge and add on sales

· Be knowledgeable about store layout, products and stock availability.

· Deal with customers in a cheerful, polite and efficient way, always considering their needs.

· Handle customer complaints and phone queries tactfully in line with Company Policy.

· Process transactions in an efficient and professional manner always adhering to Company Procedures.

· Be fully aware of Samsonite after sales service, Supplier's warranties and areas covered.

· Maintain awareness of sales promotions, incentives and product brochures

· Be aware of all sales figures, targets and commission on a daily/weekly/period basis.

Stock/Merchandising

· Process deliveries and communicate any discrepancies under and over in an efficient manner.

· Ensure backup stock and stockrooms are kept in order.

· Be knowledgeable of all products (current and new) and selling benefits.

· Assist in layouts and maintenance of merchandising and internal displays.

· Read and action relevant Head Office communication

· Assist in stock counts as directed by Store Manager.

Security

· To ensure that any security issues are acted upon where possible and reported to Management.

· To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.

House Keeping

· Maintain high standards at all times within the branch.

· Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock

Operations /Administrative Duties

· Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated.

· Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures.

· Open and close the store following Company Procedures.

· Carry out stock and personnel administration as directed by Management.

Attendance

· To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time.

· If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made.

· If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible.

· Any LOSS of business time must be made up and discussed with manager.

· To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.

· To adhere to company attendance policy

Appearance

· Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy.

Health & Safety

· Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.

· Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.

Additional Responsibilities

To perform duties of a similar nature as required and directed by Management

Skills required:

• Constant standing, bending, frequent lifting of luggage up to 15 kilos.
• Computer literate
• Previous experience in retail
• Ability to work under pressure
• Team player and motivator
• Target driven
• Brand sensibility
• Good command of English
• Flexibility