Private and Overseas Patient Manager

We are seeking our next Private and Overseas Patient Manager to come and help lead the Paying Patients Team at CUH.

Paying Patients incorporates the Private Patients Team, the Overseas Visitors Team, and a small dedicated Credit Control Team; all of which is focused on delivering non-NHS income to support the Trust’s financial sustainability.

The Private and Overseas Patient Manager is a pivotal member of the management team, providing day-to-day operational management for the team and ensuring effective and efficient service delivery across all functions.

You will be motivated, curious and process driven, with good leadership and communication skills, and the ability to effectively build and maintain professional working relationships with a wide range of stakeholders, both internally and externally.

The Private and Overseas Patient Manager directly line manages three team leaders/supervisors, and has management responsibility for the wider team of private, overseas and credit control officers.

Key duties and responsibilities include:

• Management of the Private Patients, Overseas Visitors and Credit Control teams, including recruitment, performance management, appraisal & mandatory training and staff development.


• Ensure that the Trust maximises income potential from private patients and overseas visitors, and operates effective credit control processes.


• Ensure that robust and clear standard operating procedures are in place for all administrative and financial processes undertaken in the Paying Patients Unit.


• Assist in the development of a Trust policies and ensure they are kept up-to-date and in line with both national guidance and the Trust commercial strategy. Ensure that policies comply with the Trust Standing Financial Instructions and Standing Orders.


• Have oversight of all daily work flows; work queues, staffing and rostering schedules, database trackers, mailbox management and other administrative functions.


• Lead on data capture, data quality processes and development/implementation of performance metrics and KPIs.


• Support the unit’s service improvement programme; ensuring feedback from patients and other stakeholders is sought and used to continuously develop the service.

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 11000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on the 21st April 2024. 

Interviews are due to be held on w/c 29th April 2024. 

Benefits to you

We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.