Fraud Operations Administrator | S1 | Fraud

Join our community.

As our Fraud Operations team continues to expand to protect our customers and communities, we’re seeking a Fraud Operations Administrator to join our Milton Keynes team on a 12-month Fixed Term Contract.

You’ll play an important role supporting our fraud teams and helping to keep the bank and our customers safe from illegal activity. If this sounds like the type of role that you’d enjoy, we’d like to hear from you.

The difference you’ll make.

• Supporting the Fraud team with various tasks to maximise efficiencies and help reduce fraud/customer losses




• Calculating charges and interest




• Providing excellent customer service to internal and external customers




• Enabling team members to protect the bank, our customers and our Shareholders against Financial Crime




• Carrying out support functions (such as securing/recovering funds, loading cases, closing accounts and mailboxes)




• Providing suggestions to improve the customer experience

What you’ll bring.

• Previous experience working within a fraud or risk-based environment




• Excellent communication skills, with the ability to work as part of a team and to own initiative

It would also be nice for you to have.

• Good knowledge of IT systems and Microsoft packages




• Knowledge or experience of fighting fraud and financial crime




• Excellent attention to detail to ensure quality standards are maintained




• Flexible, approachable and works well under pressure

What else you need to know.

We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. To enable us to deliver the best outcomes for our customers and to help each other develop we understand the importance of having the right balance of spending time together in an office while maintaining flexibility.

By working this way, we can continue to create moments that matter for everyone. To support this, we offer site-based contracts with a hybrid working pattern and we’re happy to discuss specific requirements throughout the recruitment process.

This 12-month Fixed Term Contract role is based in our Unity Place - Milton Keynes office and our current expectation is at least 2 days in an office every week.

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For part-time / contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.

• £500 annual cash allowance to spend on our great range of benefits.




• 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year




• Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments




• Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass




• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.




• Support your favourite causes through charitable giving and our community partnerships




• Share in Santander’s success by investing in our share plans




• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

Learn more about our benefits and family friendly policies

Right to work in the UK .

Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

What to do next:

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [email protected] or call 0870 414 9080.