Station Support Officer- Norwich- Part Time

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£26,098.99 Pro Rata- Per Annum

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£26,098.99 Pro Rata- Per Annum

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British Transport Police (BTP) are recruiting for a Station Support Officer on a Permanent Contract. The role is Part Time and offers 26-30 Hours per week and is paying £26,098.99 Pro Rata, per annum. The post holder will be based at our Norwich site.

BTP is the national police Force for the rail network throughout Great Britain, including London Underground, across which we ensure the safety and security of nearly 3 billion passenger journeys and over 100 million tons of freight every year. The world in which we work is fast paced, operationally and commercially demanding, and constantly changing. As Station Support Officer with BTP you will provide professional, efficient, proactive, and comprehensive administrative support and works in conjunction with the Officer in Charge (OIC) undertaking a range of duties required to support station and organisational needs.

As a Station Support Officer, you will be required to:

• Acts as Point of Contact for the Team (B Div), assisting with station engagement and collating information when required.


• Provide support to the OIC and other managers to ensure that information is stored, accessed, and shared in line with Information Management policy.


• Monitor Station supplies, placing orders and monitor progress of orders and purchases.


• Carry out monthly vehicle mileage and logbook checks. Arrange vehicle repairs and maintenance.


• Carry out regular building checks and report to the facilities management provider, escalating when necessary.


• Carry out Health and Safety checks in line with guidance.

Further information about this vacancy can be found in the attached job description. The successful Station Support Officer will be required to evidence the following:

• Proficient in MS Office applications


• Excellent standard of planning and organisational ability.


• Ability to remain calm whilst working under pressure, dealing with members of the public or to demanding deadlines, whilst maintaining a flexible approach.


• Previous administrative experience with demonstrable organisational ability and attention to detail.

If you are interested in applying to the role, then please do not delay as interviews will be held as soon possible. In return for your experience, we can offer you:

• Up to £26,098.99 Pro Rata, Per Annum.


• Yearly base salary increments (subject to satisfactory performance in previous PDR year)


• Working from home allowance available to purchase suitable equipment for blended & home working.


• 28 days annual leave plus bank holidays


• Family friendly policies including up to 26 weeks paid maternity and adoption leave


• Bespoke benefits platform and access to Blue Light Card


• Development opportunities including fully funded apprenticeships.


• Employee assistance programme and dedicated wellbeing hub


• Excellent Pension scheme

 BTP is an employer who cares about the impact we have on the environment and the wider challenges of climate change, and as such we are committed to reducing our carbon footprint and achieving Net Zero Carbon (NZC) through offsetting by 2035.

At BTP we are proud guardians of the railway, and it is crucial that we represent the diverse communities we serve and protect. As ‘One BTP’ across the UK, we know that diversity, inclusion and belonging help us improve our decision making, foster creativity and drive innovation so all our people can thrive.

Our vacancies are open to everyone and all appointments are made based on merit. So that we can become more diverse we encourage applications from candidates from Black, Asian, and minority ethnic backgrounds, women, people who have a disability, those who are neurodiverse and persons who identify as LGBTQI+. We use positive action to encourage potential candidates from underrepresented groups through targeted workshops or advice sessions.  If you have the skills, experience and values that here in BTP we pride ourselves on then we would welcome you to apply.

For more information on Positive Action please click here or email the team on ***************@btp.police.uk

If you have any questions about the application process, please email our friendly and helpful team where we will be happy to help you:  ***************@btp.police.uk. If your question related to equality or diversity then you can also contact our Equality, Diversity and Inclusion team directly at: ***************@btp.police.uk To reassure you, anything you ask us will be in the strictest confidence and will not form part of your application.

In order to apply, you must have the permanent right to live and work in the UK and have been resident in the UK for the previous 3 years. You will be asked these and other questions to determine your eligibility to work for British Transport Police when you start your application, and you must answer honestly.

BTP GPP Police Staff Pension Scheme is administered by Royal London and this is a group personal pension plan which is available to all police staff. It’s a defined contribution scheme, offering employees the flexibility to vary their pension contributions from 4.4% to 12% of their salary. For more information, visit the Royal London dedicated pension page or email us at ***************@btp.police.uk .Please note if you are an existing member of Police Staff in the RPS your pension will not be affected. 

Internal candidates must have completed their probation for their current substantive posting and can only apply in tenure if Head of Department approval is emailed to ***************@btp.police.uk prior to the vacancy closing. Internal candidates must confirm that they are not subject to formal action plans for sickness/complaints/discipline or poor performance and that all mandatory training courses have been attended and are in ticket/up to date. A minimum rating of 3 (performing) or a rating of U (no rating) must have been achieved on the last reporting year PDR.

British Transport Police (BTP) are recruiting for a Station Support Officer on a Permanent Contract. The role is Part Time and offers 26-30 Hours per week and is paying £26,098.99 Pro Rata, per annum. The post holder will be based at our Norwich site.

BTP is the national police Force for the rail network throughout Great Britain, including London Underground, across which we ensure the safety and security of nearly 3 billion passenger journeys and over 100 million tons of freight every year. The world in which we work is fast paced, operationally and commercially demanding, and constantly changing. As Station Support Officer with BTP you will provide professional, efficient, proactive, and comprehensive administrative support and works in conjunction with the Officer in Charge (OIC) undertaking a range of duties required to support station and organisational needs.

As a Station Support Officer, you will be required to:

• Acts as Point of Contact for the Team (B Div), assisting with station engagement and collating information when required.


• Provide support to the OIC and other managers to ensure that information is stored, accessed, and shared in line with Information Management policy.


• Monitor Station supplies, placing orders and monitor progress of orders and purchases.


• Carry out monthly vehicle mileage and logbook checks. Arrange vehicle repairs and maintenance.


• Carry out regular building checks and report to the facilities management provider, escalating when necessary.


• Carry out Health and Safety checks in line with guidance.

Further information about this vacancy can be found in the attached job description. The successful Station Support Officer will be required to evidence the following:

• Proficient in MS Office applications


• Excellent standard of planning and organisational ability.


• Ability to remain calm whilst working under pressure, dealing with members of the public or to demanding deadlines, whilst maintaining a flexible approach.


• Previous administrative experience with demonstrable organisational ability and attention to detail.

If you are interested in applying to the role, then please do not delay as interviews will be held as soon possible. In return for your experience, we can offer you:

• Up to £26,098.99 Pro Rata, Per Annum.


• Yearly base salary increments (subject to satisfactory performance in previous PDR year)


• Working from home allowance available to purchase suitable equipment for blended & home working.


• 28 days annual leave plus bank holidays


• Family friendly policies including up to 26 weeks paid maternity and adoption leave


• Bespoke benefits platform and access to Blue Light Card


• Development opportunities including fully funded apprenticeships.


• Employee assistance programme and dedicated wellbeing hub


• Excellent Pension scheme

 BTP is an employer who cares about the impact we have on the environment and the wider challenges of climate change, and as such we are committed to reducing our carbon footprint and achieving Net Zero Carbon (NZC) through offsetting by 2035.

At BTP we are proud guardians of the railway, and it is crucial that we represent the diverse communities we serve and protect. As ‘One BTP’ across the UK, we know that diversity, inclusion and belonging help us improve our decision making, foster creativity and drive innovation so all our people can thrive.

Our vacancies are open to everyone and all appointments are made based on merit. So that we can become more diverse we encourage applications from candidates from Black, Asian, and minority ethnic backgrounds, women, people who have a disability, those who are neurodiverse and persons who identify as LGBTQI+. We use positive action to encourage potential candidates from underrepresented groups through targeted workshops or advice sessions.  If you have the skills, experience and values that here in BTP we pride ourselves on then we would welcome you to apply.

For more information on Positive Action please click here or email the team on ***************@btp.police.uk

If you have any questions about the application process, please email our friendly and helpful team where we will be happy to help you:  ***************@btp.police.uk. If your question related to equality or diversity then you can also contact our Equality, Diversity and Inclusion team directly at: ***************@btp.police.uk To reassure you, anything you ask us will be in the strictest confidence and will not form part of your application.

In order to apply, you must have the permanent right to live and work in the UK and have been resident in the UK for the previous 3 years. You will be asked these and other questions to determine your eligibility to work for British Transport Police when you start your application, and you must answer honestly.

BTP GPP Police Staff Pension Scheme is administered by Royal London and this is a group personal pension plan which is available to all police staff. It’s a defined contribution scheme, offering employees the flexibility to vary their pension contributions from 4.4% to 12% of their salary. For more information, visit the Royal London dedicated pension page or email us at ***************@btp.police.uk .Please note if you are an existing member of Police Staff in the RPS your pension will not be affected. 

Internal candidates must have completed their probation for their current substantive posting and can only apply in tenure if Head of Department approval is emailed to ***************@btp.police.uk prior to the vacancy closing. Internal candidates must confirm that they are not subject to formal action plans for sickness/complaints/discipline or poor performance and that all mandatory training courses have been attended and are in ticket/up to date. A minimum rating of 3 (performing) or a rating of U (no rating) must have been achieved on the last reporting year PDR.

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