Service Reception Team Manager

Job Role

Aftersales, Service, Parts & Workshop, Dealership Management

Dealership

Audi Coventry

Employment type

Full-time

Ref

31447

Salary

Basic Salary up to £32,000 with OTE up to £36,000 plus benefits

Contract type

Permanent

Workplace type

On-site

Brand

Find out more about Listers Audi

Description

Job Description

We are currently looking to recruit a Service Reception Team Manager with first class customer service skills to work at our Audi dealership in Coventry. The Working hours are Monday to Friday 8am to 6pm, and 1 in 4 Saturdays on a rota basis.

Excellent basic salary of up to £32,000 plus benefits with a bonus OTE of £36,000.

In every aspect of our dealerships the aim is always to exceed customer expectation. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible service experience.

Role and Responsibilities

• Managing a team of 7 Service Advisors to ensure the smooth running of the day to day activity of the Service Reception.


• Helping book in customers and obtaining work authorisations.


• Liaising with the workshop and other internal departments.


• To ensure the efficient and profitable operation of the Service Reception.


• To maximise departmental performance in line with market potentials through the sale of labour, parts, accessories and service plans.


• To ensure that all manufacturers’ policies and procedures are adhered to.


• Assist with delivering sales targets.


• Managing and development of the reception team.


• Growing workshop overall efficiency.


• Exceeding customer satisfaction targets.

You will need to be hands on in your approach to help support the Service Manager in driving the department forward, ensuring targets are met and budgets are managed. You will also be versed in all aspects of the Service Department.

The ideal candidate will have previously worked as a Service Advisor, Senior Service Advisor, or workshop controller.

What We Offer and Benefits:

• Competitive salary and bonus scheme


• Company car


• 33 days holiday including bank holidays


• Company Pension


• Wellness Programme


• Sick Pay


• Group life insurance


• Staff discount on car servicing


• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays


• Long service and loyalty incentives


• Staff referral scheme


• In-house, manufacturer & professional qualifications


• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be Listers has a career for you.