Rough Sleeper Navigator

Are you looking for an opportunity where you will make a difference in helping to end homelessness and rebuild lives in Reading?

We have an exciting opportunity for someone to join our growing Reading Street Outreach Service in a Rough Sleeper Navigator role, across housing, immigration, women’s support, health, and substance misuse issues with some of Readings most vulnerable individuals.

The team provide through-care casework to socially excluded individuals who are sleeping rough or living in various temporary accommodation settings. The team works with clients who have complex needs requiring specialist support to remain away from the streets and sustain secure accommodation, avoiding a return to homelessness. In the role of Navigator, you will:

• Work proactively to make contact with clients to assess their needs who are at immediate risk of homelessness.


• Provide a client centred approach, offering support and advice to access suitable support including health care for physical and/or mental health conditions, specialised advice, and work and training opportunities.


• Build and maintain productive relationships with internal and external stakeholders including Local Authorities, other homeless services and housing providers, in UK and Europe.


• Provide line management, support and supervision to staff.


• In this role you will work across different locations to ensure support is provided to clients where it is needed, such as team offices, on the streets, local Day Centres or Housing Options.

About you

We are looking for people with excellent communication skills and some experience of engaging marginalised or vulnerable people. We encourage you to apply if you have a genuine interest in supporting and empowering individuals to make positive changes and the ability to work with a person-centred approach.

• You will have a good knowledge of housing legislation and welfare benefits, and understand the issues faced by homeless or vulnerably housed people.


• You will have the ability to develop positive relationships with a variety of people including regular contact with clients, good planning and organisational skills and the ability to work independently.

Due to the needs of our services, the post holder may be required to work a shift rota, so flexibility is required. This may include some weekends and bank holidays.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you are ready to apply click the ‘Apply Now’ Button to start your online application form.

Closing date: 10am 29 April 2024

Interview and assessments on: week commencing 6 May 2024

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.

3 Thomas More Square, Tower Hill, London, E1W 1YW
Telephone: 02038566000