Counter Assistant

Counter Assistant – WHSmith – Liverpool One

Contract Type: Permanent

Working hours: 30 hours per week, working any 5 out of 7 days including weekends

As a Counter Assistant in one of our Post Office Stores, you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our customers and our colleagues to be proud they’re sharing their journeys with us.

What being a Counter Assistant is all about:

• Delivering an exceptional customer service to all customers.


• Managing queues and ensuring that customers can access the services they need quickly and simply.


• Meeting high standards of governance and attention to detail.


• Being part of a team and supporting colleagues.

What our Post Office Stores would love to see:

• A passion for customers, having an exceptional experience in store.


• Confidence in communicating within the team.


• Motivation to achieve fantastic results and standards.


• Adaptability to meet company requirements and goals.

How we reward our teams:

We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

About us:

WHSmith have occupied our place as the Hub of the High Street and in our customers’ hearts for over 230 years. Our stores work hard to make customer and colleague journeys in life possible, marking the milestones with cards and gifts, providing escape and education with our books, and communication and currency in our Post Office Stores.

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.

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