Service Advisor

Job Title

Service Advisor

Reference Number

saoxf0423

Location

Oxford

Contract Type

Full-Time Permanent

Closing Date

02/05/2024

Sservice Advisor

A little bit about us.

Brayleys Cars Limited are a regional dealer group based across London and the Home Counties. Formed in 2003, the group represents Honda, Mazda, KIA, Mazda, Renault, Dacia & Hyundai across the region. The group employs almost 305 people across 18 businesses and has an annual turnover close to £180m.

We have a fantastic opportunity for an experienced Service Advisor to join our busy Service Department at our Oxford branch. The role is with a busy multi-franchise dealership that requires someone who can deal with high volumes, whilst also delivering a high standard of customer service.

All our Service Advisors represent both Brayleys and one of our 7 vehicle brands. As part of our aftersales team, you will be responsible for handling face to face, phone and email queries and converting these to workshop bookings. You will manage the end-to-end customer experience. Day to day, you will:

• Respond to enquiries from new and existing customers who need to make use of our workshop facilities.


• Provide outstanding customer service as the face of both Brayleys and our partner vehicle brands as you guide our customers through their visit to our workshop for repairs and maintenance.


• Meet team and individual targets by the sales of added value products such as continuing maintenance plans.


• Manage the vehicle handover process, ensuring compliance with all processes when our customers collect their vehicles after repair.


• Adhere to Brayleys and industry regulations.

Minimum Service Advisor Requirements:

• The ideal candidate must have previous motor trade experience and a steady work history.


• At least 2 years’ experience working within the motor trade/car dealership as a Service Advisor.


• Experienced applicants from independent garages would be considered.


• Kerridge experience is preferrable but not essential.


• We are looking for candidates that are confident, friendly, and professional, with a strong customer service background, with the ability to multi-task and meet tight deadlines.

How can I progress my career?

With 305 members of the team across 18 dealerships, opportunities for progression frequently arise. In fact, many of our current departmental managers entered Brayleys in similar roles and have developed in their career while remaining in the business.

Why Brayleys?

Brayleys are a multi-award-winning company with strong values that put our people and customers at the heart of everything we do. Benefits available to our team in addition to generous salary packages include:

• NO WEEKEND WORKING


• An un-capped bonus scheme with very high earning potential


• Minimum of 31 days holiday per year, increasing to 34 days with length of service rewards.


• State of the art dealership facilities


• Preferential rates on new and used vehicles, parts purchases, and servicing across all our franchises.


• Cycle to work scheme.


• Access to a brand-new car through the Brayleys Employee Car Scheme


• Brayleys Employee Benefits programme giving access to discounts across high street and on-line retailers


• Life Insurance


• Group Contributory pension scheme


• Career development opportunities and career progression


• In-house and manufacturer training


• Enhanced maternity & paternity leave after a qualifying period


• £500 colleague referral bonus


• Independently certified as a Great Place to Work

If this sounds like you, click ‘’ to submit your application.

Service Advisor – Experience Not Needed.

Are you fed up with the industry you are currently working in?

Would you like a job with NO WEEKEND WORKING

Stepping into the Automotive Industry could give you the lift you are looking for, and the added benefit of NO WEEKEND WORKING!

Brayleys Cars Limited are seeking enthusiastic, committed people to join their successful aftersales teams across it’s Honda, KIA, Mazda, Renault and Dacia businesses in London and the Home Counties.

A little bit about us.

Brayleys Cars Limited are a regional dealer group based across London and the Home Counties. Formed in 2003, the group represents Honda, Mazda, KIA, Mazda & Renault across the region. The group employs almost 275 people across 15 businesses and has an annual turnover close to £180m.

Isn’t changing careers a bit of a risk ?

At Brayleys Cars Limited we understand that changing careers, or perhaps returning to work following a career break, can sometimes seem to be a daunting task. It is important to us that Service Advisors who join us that are new to Automotive Retail, do so with confidence.

If I’ve never worked as a service advisor before, what sort of back-ground would make me a great in this role?

This is a question we are asked many times. A successful service advisor is someone who loves meeting people, loves helping people and loves making sure that the experience when visiting one of our businesses is truly outstanding.

You may have worked in hospitality, you may have worked in another retail role or you may be returning to work following a career break, but if you love meeting people as much as we do, we are confident that you’ll fit in really well.

All of our new to Automotive Retail service advisors receive a comprehensive suite of training designed to help you become an expert in the role, throughout your first 12 months with us.

If you have the following core skills, becoming a Service Advisor in Automotive Retail may be right up your street.

• Influencing skills with the ability and confidence to convert enquiries to sales


• Excellent customer management skills to build long lasting relationships


• Professionalism, with a commitment to adhering to process and procedure


• Someone who can demonstrate the Brayleys Company Principal to treat every visitor to Brayleys Cars as a welcome guest in our home.

What does a Service Advisor actual do in Automotive Retail?

All of our Service Advisors represent both Brayleys and one of our 5 vehicle brands. As part of our aftersales team, you will be responsible for handling face to face, phone and email queries and converting these to workshop bookings. You will manage the end-to-end customer experience. Day to day, you will:

• Respond to enquiries from new and existing customers who need to make use of our workshop facilities


• Provide outstanding customer service as the face of both Brayleys and our partner vehicle brands as you guide our customers through their visit to our workshop for repairs and maintenance


• Meet team and individual sales targets by through sales of added value products such as continuing maintenance plans.


• Manage the vehicle handover process, ensuring compliance with all processes when our customers collect their vehicles after repair.


• Adhere to Brayleys and industry regulations

Do I need experience?

Whilst we always welcome applications from experienced Service Advisors, we also love to hear from individuals looking to enter retail automotive industry, maybe for the first time. We believe in our leadership and training, and this allows us to recruit for attitude and train for skill.

Is training provided?

We invest in you from day one. Newly recruited Service Advisors undergo a full induction into the role. This is topped up with manufacturer training to ensure their knowledge of products and options is kept up to date.

How can I progress my career?

With 275 members of the team across 15 dealerships, opportunities for progression frequently arise. In fact, many of our current departmental managers entered Brayleys in similar roles and have developed in their career while remaining in the business.

Why Brayleys?

Brayleys are a multi-award-winning company with strong values that put our people and customers at the heart of everything we do. We have approximately 275 colleagues and a turnover of over £180m; and growing! Benefits available to our team in addition to generous salary packages include:

• NO WEEKEND WORKING


• An un-capped bonus scheme with very high earning potential


• Minimum of 29 days holiday per year, increasing to 33 days with length of service rewards.


• State of the art dealership facilities


• Preferential rates on new and used vehicles, parts purchases and servicing across all our franchises.


• Cycle to work scheme


• Access to a brand-new car through the Brayleys Employee Car Scheme


• Brayleys Employee Benefits programme giving access to discounts across highstreet and on-line retailers


• Life Insurance


• Group Contributory pension scheme


• Career development opportunities and career progression


• In-house and manufacturer training


• Enhanced maternity & paternity leave after a qualifying period


• £500 colleague referral bonus


• Independently certified as a Great Place to Work


• Annual Christmas party for you and your partner


• Summer BBQs for the whole family

An active member of the Automotive 30% club promoting inclusivity and gender balance in our industry, Brayleys Cars Ltd are an equal opportunities employer