Volkswagen Parts Advisor

Are you organised, a good communicator and have the ability to provide good customer service?
Our Volkswagen Newport dealership, part of the Sinclair Group are currently recruiting a Parts & Accessory Advisor, with practical knowledge of motor vehicles, to work within our busy Parts team.

Job Title: Parts Advisor

Location: Volkswagen Newport

Contract Type: Permanent / Full-time

Hours of work: 40 hours a week working Monday to Friday and Saturday morning on a rota paid as overtime.

Position Pays: £24,000 to £28,000 depending on experience

The Opportunity:

Sinclair Group Parts Advisors play a vital role in the daily running of our Parts departments, communicating effectively between customers and staff and making sure that the right parts are found for the job.

You will be responsible for:

• Working with customers to meet their requirements and giving advice on additional parts and services.


• Matching orders against stock items and sourcing parts, while offering competitive prices.


• Working as a team and independently to reach set goals and KPIs.


• Delivering fantastic customer service while remaining efficient and focused on your tasks.


• Incoming and outgoing call handling, face-to-face transactions and IT-based communications.


• Managing goods in and out.


• Working with suppliers, placing orders or returns and processing paperwork accurately.


• Cash handling.

More about you:

To be successful in this role you will need to display:

• High standards of self-discipline and organisation.


• Team working skills – ability to work in a team to achieve goals.


• Communication skills – shows ability to interact with others in an enthusiastic and amiable manner.


• Customer facing skills – previous experience of interaction with customers.


• Computer literate – basic keyboard and PC knowledge.


• Appearance and attitude – courteous, tidy and positive outlook.

What’s in it for you?

• 30 days annual leave including bank holidays (pro rata) which increases with length of service


• Birthday day off


• Contributory Pension Scheme


• Staff discounted parts and servicing plus a free MOT every year


• Recognition of length of service at 5,10,20,30 & 40 years anniversary


• Life Assurance (death in service benefit) *


• Staff Car Scheme*


• Colleague Referral Scheme / Customer Referral Schemes


• Cycle to Work Scheme


• Employee Assistance programme with access to a 24/7 helpline


• Sinclair Foundation – charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.


• Development opportunities within the Sinclair Group


• Free on-site parking

If you would like to apply for this role and become a part of the Aftersales team at Volkswagen Newport please send us your CV with a covering letter and include your salary expectations.