Accounts Assistant Billing and Collections

McCarthy Stone are looking for an Accounts Assistant - Billing and Collections Team, to join the Services Finance Department. Our ideal candidate will be a highly motivated and passionate individual, who is used to dealing with a variety of tasks. They will be a team player, an excellent communicator and someone who thrives in a diverse role within a creative environment.

Hours: Full time, 37 hours per week, 09:00 - 17:30 Monday to Thursday and 09:00 - 17:00 on Friday with 1 hour lunch break every day.

This role is currently hybrid working with 3 days per week in our Head office in Bournemouth office and 2 days working from home.

Salary: Competitive plus benefits

The purpose of the role:

We are recruiting an Accounts Assistant to provide finance support to the Management Services Finance team, primarily supporting the Billing and Collections function.

The main responsibilities of the role are:

• Assist with half yearly Ground Rent invoicing.


• Assist with monthly Service Charge invoicing.


• Assist with monthly Additional Charges invoicing – Guest Suite, Storage, Meals, Personal Care.


• Assist with monthly Rent Demands and reconciliations for rental customers.


• Answering the telephone and fielding queries from House/Estate Managers and homeowners.


• Responding to emails and other written correspondence received into the department.


• Administration of Customer Direct Debits (mandates, payment plans and collections).


• Reconciling monthly Direct Debit files.


• Supporting resolution of Debtor queries.


• Contribute to discussions on process improvement for the B&C function.


• Supporting other ad hoc duties in the B&C team and the wider Management Services Finance team.

We are looking for someone who :

• Able to stay calm under pressure.


• Flexible approach to working as required by business demands.


• Excellent communication skills, both written and verbal, to include excellent customer service delivery to our homeowners.


• Able to rapidly develop good working relationships, and work across organisational boundaries.


• Maintains a positive and ‘can do’ approach.


• Confident to challenge processes.


• Operates with an approach of continuous improvement.


• Being professional and courteous.


• Resolving problems quickly.

Qualifications and desired experience we are looking for:

• Qualified/partly qualified or qualified by experience, minimum level AAT 2.


• Substantial previous billing experience.


• Previous experience of working in a demanding role dealing with high volumes of transactions.


• Excellent working knowledge of Excel (VLOOKUP’s, pivot table etc., setting level) and finance systems.


• Customer Service experience.

Why this role with McCarthy Stone?

• This is a hugely varied role with experience to be gained in all aspects of billing, collections, cash book processing


• There is lots of interaction with the wider business and homeowners and scope for personal development


• You will be part of the transformation journey – having input into process re-engineering to ensure we always evolve to maximize efficiencies in a constantly growing business


• McCarthy Stone has been officially recognised as a ‘Great Place to Work’.

Further information is attached within the attached job description.

OUR VALUES

Being part of the McCarthy Stone family means being passionate about championing the role, wellbeing, and happiness of older people in society. We aim to create a better understanding and appreciation of older people by playing our part in helping them to live happy and healthy lives. From senior executive positions to front-line colleagues, we have a shared vision of creating a thriving retirement community, built with innovation and heart, that celebrates later life.

If these values resonate with you and you want to be part of a dynamic and professional team within McCarthy Stone, we would be delighted to receive your application.

Currently McCarthy Stone does not offer sponsorship for any of their roles. We will only be able to consider applicants that have the right to work in the UK without sponsorship.

As the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of November 2021, McCarthy Stone operates 475 developments across the UK for more than 20,000 people.

We believe in championing the role, wellbeing and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.

We are proud to have been certified as a Great Place to Work 2022 as well as making the Great Place to Work Wellbeing list!