Customer Service Advisor

Description

Our customer service colleagues are the face of AXA Health, and we’re expanding our remarkable team. We’re looking for individuals with a ‘Know You Can’ mind-set. So, if you’re a great communicator, a good listener, confident and positive in all that you do, you could fit right in!

We enjoy a friendly, flexible working environment, competitive starting salary and great benefits. These include a generous holiday allowance, wellbeing support and the opportunity to learn, develop and progress in one of the world’s biggest and most successful global companies. We welcome people from all backgrounds, life stages and lifestyles, you don’t need experience in financial services or insurance or have a degree.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home from one of offices. We’re also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with Talent Acquisition.

What you’ll be doing:

• You’ll answer calls from our members that are going through various health problems, from physio to cancer treatment, advising them on their claim


• On occasion you’ll need to decline a member’s request using your judgement to take responsibility for gathering information


• Put the interests of your members at the heart of every decision you make

Working Hours & Shift Pattern:

With our members in mind, our phone lines are open 8am-8pm Monday to Friday, and 9am-5pm Saturdays and Bank Holidays. We’ll require you to work 37.5 hours a week on a rota basis and we compensate you for this with a generous shift allowance. We champion wellbeing and a work life balance, you’ll know well in advance the shift patterns you will be working each week, so you can plan around your hours.

Induction & Training:

You'll benefit from a fully supported eight-week induction from our specialist trainers, to set you up for success in your role. We’ll provide a Career Development Framework that is reviewed every six months for two years with your manager, giving you clear career progression. Full training and support you need to make a difference, no matter the stage of your career.

Qualifications

We know that some candidates, may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA, but you’re not sure you tick every box we’d still encourage you to apply.

What we’re looking for:

• No previous experience is required! If you come from a customer facing role, hospitality, or retail background and want to explore a new sector, this could be a great opportunity for a career change.


• Strong team player with a friendly and approachable manner


• Genuine desire to help others and possess a strong willingness to learn


• Excellent organisation and time management skills, you'll be comfortable managing multiple priorities


• Great IT Skills with the ability to navigate multiple applications


• Advanced written and verbal communication skills

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years

What we offer

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary including a 5% shift allowance


• Annual company & performance-based bonus


• Contributory pension scheme (up to 12% employer contributions)


• Life Assurance (up to 10 x annual salary)


• 25 days annual leave plus Bank Holidays


• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave


• AXA employee discounts


• Gym benefits

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term health condition or disability and require reasonable adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [email protected].

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