Research and Support Officer

.Do you want to come and help us solve the housing crisis in the East of England? We’re a social housing provider with a genuine commitment to Equality Diversity and Inclusion. Not only would you be doing a really rewarding and worthwhile job, but you will also receive a competitive salary and a great range of benefits for doing it.

Our people and our customers are at the heart of everything we do here at Flagship Group. We have a set of values that we all work towards to ensure that we achieve our purpose of providing homes and creating sustainable communities. Those values include Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely and delivering excellent customer service.

We are pleased to share an opportunity to join Flagship Group’s Newtide Housing Association Team, as a Research and Support Officer. The role is a permanent post, working 37 hours per week: Monday to Friday.

This role is working from our King Street office, in Norwich. The role comes with Agile Working and Flexible Working will be considered.

In this job role as a Research and Support Officer, you will provide research and operational support to the Managing Director of Newtide Homes and their wider portfolio of teams, to achieve the Group’s strategic aims and objectives.

You will conduct internal and external research to support the M.D. and the great people doing great things in the Newtide portfolio, to support them to excel in their operational activities. This portfolio includes teams that provide core housing services, look after the quality and presentation of Flagship’s neighbourhoods, provide support with safeguarding and anti-social behaviour and provide support to those that need additional assistance to live in their homes. Through this research, you’ll provide insight, advice and support on the broad range of issues that impact these teams. Also leading on engagement with local MPs, Councillors and key stakeholders in Newtide’s area, acting as the direct point of contact and liaison.

In addition to this, you’ll support and lead on event management, conference booking, formatting documents and minuting meetings. Provide high-level diary management, act as a gatekeeper to the team, and resolve conflicting priorities with exceptional organisational skills.

Your support to the MD includes identifying, anticipating and preparing timely briefings, writing and proof-reading reports, undertaking data analysis, speech writing and correspondence preparation. Also, supporting them in identifying and actioning learning and improvement opportunities, through tenant engagement and tracking high level complaints through to resolution, focusing on MP responses and investigations. When the M.D. is absent, you’ll use your initiative in triaging queries and demands, actioning where you can and/or providing analysis and recommendations to the team for their consideration.

Applications are welcomed for the role of Research and Support Officer from those with previous excellent research and writing skills; with the ability to distil complex information into a salient and cogent narrative. You will be extremely IT literate and able to write and present documents appropriately.

You will demonstrate a passion for learning new things and continuous improvement. Having excellent communication skills at all levels, can multi-task and effectively manage multiple priorities, staying calm under pressure. You’re also incredibly self-motivated, adaptable and eager to take on new challenges.

In return for your hard work, we offer a competitive salary of £28,000.00 - £34,000.00 per annum and a benefits package that includes:

Ø 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.

Ø Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.

Ø Death in Service Benefit.

Ø Company Sick Pay.

Ø An agile working environment to achieve a healthy work/life balance.

and that’s not all! We’re also proud to offer:

Ø Opportunities for development (including apprenticeships, our Academy, and various training options).

Ø Health and well-being programs and initiatives.

Ø Empowerment (we give you the tools and systems to make the right decisions for resolving issues).

Ø A Leadership Team that inspires, develops, and supports you.

Closing Date: 25.04.2024. Interview Date: 10.05.2024, in Norwich.

To apply please click "Apply on Company site". You’ll be taken to our company website, where you can see the attached The Part I Play Statement, for responsibilities and requirements details and then please click ‘’Apply online’’. You will be asked to fill in some basic personal details, to attach your CV and provide a supporting statement, outlining why you’re the right person for the job; please quote Reference Number 0858 and state that you are applying to be a Research and Support Officer, in your statement. If you’d instead prefer to send us a 3 minute video supporting statement, please share the video’s link in the supporting statement box.

For a full list of list duties and criteria for the role and to access a copy of the Research and Support Officer The Part I Play Statement please go to the following site and search for by job title: https://www.flagship-group.co.uk/careers/join-our-team/

Applications may be reviewed, and candidates invited to interview ahead of the close date.

We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.

No Agencies please.

Research and Support Officer – Reference Number 0858

Job Types: Full-time, Permanent

Pay: £28,000.00-£34,000.00 per year

Benefits:

• Additional leave


• Company events


• Company pension


• Cycle to work scheme


• Health & wellbeing programme


• Life insurance


• Referral programme


• Sick pay


• Store discount

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Norfolk. NR1 1PD.

Reference ID: 0858