Patient Experience Clinical Lead

The Experience of Care team at University Hospital Southampton (UHS) are looking for a innovative and inspiring clinical leader to lead the Patient Experience agenda, an opportunity to drive change and ensure the patient's voice is an integral component of the care we give at UHS. We are looking for an experienced clinical leader with a focus and passion for patient experience.



The role will cover direct line leadership of voluntary services, the Macmillan Cancer and Information Support Centre, Spiritual Care, Patient Support Hub, Patient Information, Patient Engagement, and Bereavement Care as well as providing oversight of quality projects that as a team we are involved in or are leading on.



UHS offers fantastic training and development giving you the best possible opportunities to achieve the career you want. The development of our staff is central to the delivery of high-quality, safe and effective care. We can offer opportunities to develop within a supportive environment, and our staff survey results reflect our commitment to facilitate your career progression.



Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.



For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.



As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.



All non-clinical roles may involve a mixture of on-site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees can access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.



Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.



To provide expert clinical, professional and managerial leadership across the of Experience of Care team.



To be the nursing / allied health professional practice clinical lead, developing the practice and providing a strong visible clinical presence across the Trust.



Actively support the team objectives by developing services and leading projects to influence service redesign. To be accountable for all aspects of the quality agenda with regard to patients and staff experience, safety and outcome.



To work in partnership with the designated leads within THQ to ensure accountability on quality performance indicators. To lead on the Fundamentals of Care programme.



Manage the patient experience and involvement team to deliver specialist support and advice to clinical services to plan, drive, and embed patient involvement within the trust’s improvement programmes, focusing on ensuring patients are involved throughout project lifecycles.