Head of Business Operations - UK

Are you motivated by leading business improvement projects? Do you enjoy working with cross functional teams in the execution of change? Do you have a consultative and outcome focused approach?

If this sounds like you, or you’re curious to learn more, then this role could be the perfect opportunity. Join us as our new Head of Business Operations in the UK and work with us to close the gap to a sustainable future.

Your new role

As our Head of Business Operations in the UK, you will be responsible for ensuring implementation of continuous business improvement projects, as well as continued adoption and compliance with all Global and Market processes, systems and governance to support high quality and consistency in delivery within your Business Unit (the UK and Ireland), ultimately enabling Ramboll to achieve it's the profitability targets. You will be working across different business areas, spanning from engineering and design to environmental services and management consulting.

You will be part of the global Business Operations & Transformation Leadership team and, together with counterparts from other Geographies and the corporate organisation, you will have the opportunity to influence the global strategic direction around business operations and transformation.

To succeed in this role, you must have extensive knowledge and experience in driving operational change, continuous improvement and initiatives that have a direct positive impact on the profitability and performance of a business.

Your key responsibilities for the UK and Ireland will be:

• Lead the implementation and continued adoption of Group and Market owned processes, systems, training, and governance within the Business Unit (e.g. for Sales Management, Project Management, Information Management, etc.).


• Change Management: Ensure that capabilities for implementation, adoption, and permanent process support are in place.


• Regularly review business performance. Working with and supporting the Country Market Directors and Market Operational Excellence Leads, addressing areas of underperformance in projects, staff utilization, profitability and non-compliance with Ramboll requirements.


• Consolidate and deliver regular portfolio reports on local prioritized transformation initiatives.


• Drive or support (depending on case) M&A process, incl. due diligence and post-merger integration, in collaboration with Group function owners.


• Support review and audit processes led by Group and Markets and implement corrective measures based on challenges/non-conformities identified.


• Engage with and secure alignment with relevant senior stakeholders across the Business Unit including the Managing Director, Country Market Directors, Global Division/Spearhead Directors and Design Directors.


• Take responsibility on behalf of Ramboll in the UK and Ireland for Group-led initiatives directed at improving adoption and usage of global requirements, processes and systems.


• Participate actively in the global leadership team dedicated to Business Operations and Transformation.

Your new team

You will report to the UK Managing Director, with a dotted line to the Group Director, Business Transformation. You will become part of our Operational Excellence team, whose focus is to implement holistic operational processes, tools, and governance in Ramboll that enable efficient global collaboration toward client goals. We are a function that values diversity, collaboration, and engagement, and we have a reputation as a great place to work.

About you

From the moment you start at Ramboll, we will support your personal and professional development so that you can continue to grow with the company. Whilst we look forward to supporting your continued learning and development, for this role we have identified some qualifications, skills, and capabilities that will set you up for success.

These include:

• Previous experience in large companies with implementing operational improvement projects, driving performance and ensuring compliance with relevant processes, systems and governance.


• Significant work experience from similar roles in global organizations.


• Effective leadership skills gained from experience in supporting a direct team as well as indirect management of project members, project contributors and senior stakeholders.

Personal qualities that will help you succeed in this role include:

• You are known for your structured approach, effective analytical and problem-solving skills, as well as effective collaboration, communication, and persuasion skills.


• You have a global mind-set and proven interpersonal skills, and you can quickly build trust and effective relationships at all levels and across geographies and markets.


• You enjoy stakeholder management and can interact with and manage C-level stakeholders.

What we can offer you

• Flexible work environment.


• Leaders you can count on, guided by our Leadership Principles.


• Be valued for the unique person you are.


• Never be short of inspiration from colleagues, clients, and projects.


• The long-term thinking of a foundation-owned company.


• You will become part of a strong team that work closely with the senior management across Ramboll to ensure Operational Excellence in all we do.


• Hybrid working.


• 27 days annual leave plus bank holidays.


• Matched pension contributions.


• Private medical cover and life assurance.

Work at the heart of sustainable change

Ramboll is a global architecture, engineering, and consultancy company. We believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that’s where we start – and how we work. At Ramboll, our core strength is our people, and our history is rooted in a clear vision of how a responsible company should act. Being open and curious is a cornerstone of our culture. We embrace an inclusive mindset that looks for fresh, diverse, and innovative perspectives. We respect, embrace, and invite diversity in all forms to actively cultivate an environment where everyone can flourish and realise their full potential.

Ready to join us?

Please submit your application. Be sure to include all relevant documents including your CV, cover letter, etc.

Deadline: 21/04/2024

Thank you for taking the time to apply! We look forward to receiving your application.

About Ramboll

Founded in Denmark, Ramboll is a foundation-owned people company. We have more than 18,000 experts working across our global operations in 35 countries. Our experts are leaders in their fields, developing and delivering innovative solutions in diverse markets including Buildings, Transport, Planning & Urban Design, Water, Environment & Health, Energy, and Management Consulting. We invite you to contribute to a more sustainable future working in an open, collaborative, and empowering company. Combining local experience with global knowledge, we together shape the societies of tomorrow.

Equality, diversity, and inclusion is at the heart of what we do

We believe in the strength of diversity and know that unique experiences and perspectives are vital for creating truly sustainable societies. Therefore, we are committed to providing an inclusive and supportive work environment where everyone can flourish and reach their potential. We welcome applications from candidates of all backgrounds and encourage you to contact our recruitment team to discuss any accommodations you need during the application process.