Band 4- ED Performance Co-ordinator- Accident and Emergency

The role of the ED Performance Coordinator is crucial in supporting the smooth operation of the Emergency Department, contributing significantly to its efficiency. In this role, you will play a vital part in managing patient movement and flow within the ED, with a primary focus on maintaining patient safety, improving the performance against the 4-hour target, and enhancing overall patient experience.



Working hours for this position vary to accommodate the demanding nature of the department, including shifts from 07:30 am till 20:00 pm, 10:00 am till 22:30 pm, night duty from 19:15 pm till 07:45 am, and weekend shifts.



Offer professional, friendly, and efficient operational and administrative support to the ED Department, ensuring a seamless workflow.



Collaborate with the Nurse in charge and the Consultant to establish and implement patient plans, aiming to meet the 4-hour wait target whenever clinically feasible.



Provide valuable assistance in validating 4-hour breaches using various IT platforms, ensuring accurate external reporting.



Possess essential IT skills, with a preference for experience using Cerner, including proficiency in FirstNet, Power Chart, and Capacity Management.



Demonstrate exceptional communication skills, as the role involves working closely with the ED Consultant and Nurse in Charge to oversee the Emergency Department. Additionally, the post holder is responsible for escalating issues to specialty teams and assessment units.



Showcase strong multitasking abilities and prioritise work effectively to handle the dynamic demands of the role.



There has never been a more exciting time to join West Hertfordshire Teaching Hospitals NHS Trust! Major redevelopment works are planned as part of the New Hospital Programme. These will be most dramatic at Watford General Hospital where up to 90% of buildings will be new.



The trust has recently gained ‘teaching hospital’ status which reflects the dedicated work of many teams and individuals who have set the standard for delivering high quality training, learning and education at all levels of the workforce.



We are a flexible working employer



At West Herts we recognise the importance of a good work life balance and the ability to work flexibly. We are delighted to offer a variety of flexible working options for all staff. Please check out our web page for more information.



https://www.westhertshospitals.nhs.uk/flexibleworking/



We encourage and welcome people with disabilities. If you need help, please ask.



We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.



If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.



Collaborating closely with the Consultant and Nurse in charge, the postholder will play a pivotal role in monitoring the department through key computer systems, specifically Cerner and Capman. A primary responsibility involves diligently tracking patient plans, ensuring their timely completion, and facilitating compliance with the 4-hour emergency care standard, and validating any patient breaches.



In addition to these core duties, the role encompasses coordinating efforts with assessment units and specialty teams to optimise patient flow. Effective communication will be essential in liaising with hospital operational managers to guarantee appropriate patient admissions to specific wards. The post holder will also be responsible for monitoring the attendances of specialty teams in the Emergency Department, contributing to the overall efficiency of patient care.