Head of Operations

We have a great opportunity for a Head of Operations to join a leading Global Financial Services organisation based in Crawley

This is an exciting time to join this organisation with a clear opportunity to impact and shape the future of this operation. Along with a salary of up to £65,000 per annum, you will also receive 28 days holiday plus Bank Holidays, a generous pension scheme, life assurance, private medical insurance, employee assistance programme, 2 volunteer days plus many more

You will lead the Operations Team responsible for providing back-office pension and life services and will have responsibility for 12 Team Manager direct reports. The primary focus of this role is to deliver an excellent customer experience ensuring that service level agreements are met, continuous change improvements made and managing key stakeholder relationships

As Head of Operations you will be responsible for:

Leading the back-office Operations Team to ensure strategic objectives are consistently met and contribute to future strategy and vision

Operational management and delivery of running a complex, multi-platform legislative team

Ensuring all areas are compliant with all relevant legislation and regulation

Seeking creative and innovative ways to deliver operational continuous improvement whilst maintaining quality, compliance and service level agreements

Coaching mentoring and performance management of your Team

Develop and cultivate strong and effective stakeholder relationships to ensure best practice approaches are implemented across operation

Create a diverse, open and inclusive culture that supports the organisations clear values and behaviours



We are looking for a Head of Operations with the following skills and experience:

Extensive experience of managing a back office Operational Financial Services Team providing at least one of the following key services: Pension, Wealth, Life or Retirement services within a corporate regulatory environment

Preferably strong knowledge and understanding of either UK Pension or UK Retirement products and options

Previous experience of leading, motivating and coaching teams through periods of change

Influencing and negotiation skills to build and proactively manage third-party professional relationships, stakeholders and customers effectively

Sound commercial awareness and judgement - understanding of external economic factors that may impact delivery and legislation

Strong problem-solving skills, with an ability to formulate innovative solutions to optimise outcomes

Excellent organisational, communication, interpersonal and analytical skills to understand high volumes of data

Champion of continuous improvement and exceptional customer journey experience

Have the legal right to live and work in the UK



This is a hybrid role where you will be working Monday-Friday with no weekends

To apply for this role as Head of Operations, please click apply online and upload an updated copy of your CV

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5-year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks

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