Securities Officer

About the team:

The Securities team within Mortgage Servicing process all securities related tasks for the lending brands within OSB Group.

Our philosophy:

Before you read on, we'd like you to know that we're committed to diversity and hope that our employee base reflects the diverse nature of our society. To understand more, please follow: https://www.osb.co.uk/careers/overview/

Our recruitment process can include telephone calls, virtual meetings via Webex and face to face meetings in one of our offices. If you apply for one of our roles, we will be sure to ask you if you require any support with any of these stages.

What you will be doing:

In this role, you will have the opportunity to deliver exceptional customer service, getting it right first time and keeping the customer journey at the heart of every task. You will facilitate and progress post contract mortgage variations in line with the group operating procedures, mandates and lending policy and be responsible for processing all securities related post tasks, ensuring the customer journey is at the heart of all you do.

THIS IS A PART TIME POSTION OF 21 HOURS PER WEEK FOR A PERIOD OF 12 MONTHS

Your responsibilities will include…

• Approving Securities requests in line with the Servicing and Collections Mandate. This will be based on sound judgement and evidence of understanding of core Servicing policy and decisions. Ensuring that all requests have robust audit trails and customer and internal teams are aware of status and progress of requests.


• Communicating by telephone and in writing with customers, solicitors, or any third parties in an effective manner, handling objections and responding to complaints where necessary.


• Identifying any potential fraudulent activity or breaches to contract and escalate any concerns to the appropriate person immediately.


• Assessing allocated workload within assigned mandate level and within agreed service levels and lending policy. Request further information where required and verify this upon receipt in order to make the final decision.


• Interpreting customer issues and analysing existing policies and procedures to determine a suitable resolution, ensuring the banks risk position is protected at all times.


• Protecting the Bank from risk exposure by ensuring all charges are registered correctly at the Land Registry, ensuring continual oversight and high attention to detail.

In return for your commitment:

Please use this link to see the fantastic benefits available at OSB:

https://www.osb.co.uk/careers/benefits

Could you be the one?

We are looking for talented individuals who have the experience and knowledge set out below:

• Previous experience of working within a mortgage securities environment would be an advantage.


• Strong attention to detail is essential.


• Verbal and written communication skills are essential.

What to do next

If this sounds like you, please apply now!

If shortlisted from your initial application we operate a personalised recruitment process.

Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you!

OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds.

As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector.

We don't stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress.

All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.

#INDLP