Customer Service Advisor

Pertemps Network Group
Full time Full day
£23,400 - £23,400 / year

Job Description

Customer Service Advisors – Portsmouth – Up to £23,400k + 5% Bonus (£1092) Excellent Benefits Including a Recognition payment of £350 in your March pay - You MUST be able to start on 20th February 2023

We are looking for a number of Customer Service Advisors from any sector to join our clients brand new location based in Portsmouth. Our client is one of the worlds leaders in their field and this is a super exciting opportunity to be a part of their new team to take things to the next level!

The Role

You will manage customer contacts on the phone servicing their loyal and UK wide customer base! You will be based on site for the first 6 weeks then move to hybrid working (2/3 days at home each week)

Key Responsibilities:

    Handle all inbound calls and Live chats

    To manage customer service enquiries in line with our customer service goals

    Be a customer champion and feedback on processes, policies, products that can help the business improve

    Act with integrity, due care, skill and diligence

    Pay due regard to the interest of customers and treat them fairly

    Maintain a professional and courteous manner towards your fellow team members & customers

Person Specification:

    Experience in a Customer Service position in any industry

    Excellent communication skills, both written and verbal

    Committed to excellent customer service and prepared to go the extra mile to ensure customer satisfaction

    Professional telephone manner


    Exclusive Retail Discounts (from nearly 900 retailers)

    25 days holiday (plus Bank Holidays) and Holiday Trading Scheme

    Company wide bonus scheme

    Recognition payment of £350 in March 2023 payroll

    BUPA Private Healthcare and Cash Plan

    Cycle to Work Scheme

    Apprenticeship Schemes

    Company maternity/adoption pay: 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees

    Two weeks full paternity pay

    Life Assurance

    Pension Scheme

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