Customer Service Advisor

Pertemps Network Group
Full time Full day
£23,400 - £23,400 / year
Portsmouth

Job Description



Customer Service Advisors – Portsmouth – Up to £23,400k + 5% Bonus (£1092) Excellent Benefits Including a Recognition payment of £350 in your March pay - You MUST be able to start on 20th February 2023



We are looking for a number of Customer Service Advisors from any sector to join our clients brand new location based in Portsmouth. Our client is one of the worlds leaders in their field and this is a super exciting opportunity to be a part of their new team to take things to the next level!




The Role

You will manage customer contacts on the phone servicing their loyal and UK wide customer base! You will be based on site for the first 6 weeks then move to hybrid working (2/3 days at home each week)




Key Responsibilities:




    Handle all inbound calls and Live chats


    To manage customer service enquiries in line with our customer service goals


    Be a customer champion and feedback on processes, policies, products that can help the business improve


    Act with integrity, due care, skill and diligence


    Pay due regard to the interest of customers and treat them fairly


    Maintain a professional and courteous manner towards your fellow team members & customers




Person Specification:




    Experience in a Customer Service position in any industry


    Excellent communication skills, both written and verbal


    Committed to excellent customer service and prepared to go the extra mile to ensure customer satisfaction


    Professional telephone manner




Benefits:




    Exclusive Retail Discounts (from nearly 900 retailers)


    25 days holiday (plus Bank Holidays) and Holiday Trading Scheme


    Company wide bonus scheme


    Recognition payment of £350 in March 2023 payroll


    BUPA Private Healthcare and Cash Plan


    Cycle to Work Scheme


    Apprenticeship Schemes


    Company maternity/adoption pay: 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees


    Two weeks full paternity pay


    Life Assurance


    Pension Scheme

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