Shop Supervisor

Full time Full day
£24,856 - £24,856 / year

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills, and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.

Location: Based in Shop from Crisis, Croydon, Unit 8, Crown Hill, Church St, Croydon CR0 1RZ

About the role

As Shop Supervisor, you will support the Shop Manager and Assistant Shop Manager to deliver an outstanding customer experience. You will work with our volunteers to deliver great customer service, managing the shop floor and maintaining the look and feel of the shop. You will also work behind the scenes processing and preparing stock.

This is a unique retail role as you will also be involved in delivering on-the-job training for Crisis members (people experiencing or at risk of homelessness), building the skills and confidence needed in the workplace. You will have the chance to develop your own skills too – we encourage training and career development and many of our shop managers were promoted internally.

This role is based primarily in our Peckham shop, which opened in 2020 and has become a well-established and successful part of the community. We have a strong team of volunteers and are particularly known for our furniture, vinyl, café and Pop up events. You will also be expected to work in our other London shops (Zones 1-2) from time to time, for example to cover holidays or illness.

About you

To be successful in this role you will have significant retail or customer service experience alongside a genuine interest in charity retail. You will be highly motivated with a passion for fashion, trends and the ability to create a unique shopping experience for our customers.

You are an individual seeking a challenge that stands out from other retail roles, and will be looking to build a career in this sector. You will be committed to Crisis’s values and mission to end homelessness.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.

Working at Crisis

As a member of the team, you will have access to a wide range of employee benefits including:

  • Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy

  • Mandatory pension scheme, with an employer contribution of 8.5%

  • 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Wednesday 18th January 2023 (at 23:59)

Interviews will be held w/c 30th January 2023


We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email [email protected] and our Recruitment team will contact you to discuss how we can help.

For more information about our work please visit:

To see our work in action please visit:[DS1]

Registered Charity Numbers: E&W1082947, SC040094

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