Clinical Support Specialist - Permanent

hVIVO Services Limited
Full time Full day

hVIVO are currently seeking a Clinical Support Specialist to join the FluCamp team in London on a permanent basis

The CSS will support the multidisciplinary team in the planning and execution of daily activities throughout volunteer screening, Quarantine and follow-up. They will work collaboratively with the wider Clinical Operations team to meet the needs of volunteers and support the delivery of the function

The main differences to note when joining a permanent role from bank are as follows:

  • You will be required to work in both screening and Quarantine

  • This is a full time role for 37.5 hours per week

  • Shifts will be allocated on rota basis and will be assigned based on operational needs.

  • Shifts to be covered accross the two areas are from Monday to Sunday

You should will need to have a flexibile availability for the following shift patterns:


1930 - 0830

0730 - 2030


0800 - 1600

0900 - 1700

1000 - 1800

As a permanenrt employee at hVIVO you will be entitled to the company benefits package which includes:

  • Company paid Health Cash Plan for you and your children

  • Life cover to the value of 3x your annual salary

  • 6% employer pension contribution

  • 25 days paid holiday each year

  • 8 days bank holiday allowance to use in the same way as holiday throughout the year

  • The opportunoty to buy or sell your holiday allowance each year

  • A 24/7 employee assistance programme

  • Season ticket travel loan

  • Access to corporate rates to purchase private BUPA health insurance

  • A host of offers and discounts on our company benefits platform hBenefits

If you have questions about the role, please contact either Jessie Barry or Will Mead
Main Responsibilities:

  • Assessing the suitability of volunteer’s veins for cannulation and frequent blood draws

  • Using the correct venepuncture method to obtain a blood samples

  • Maintaining sample integrity and ensuring samples are correctly labelled and handled

  • Promote wellbeing of subjects during and after the venepuncture process, participating in vasovagal management Responsible for escalating any incidents to the Screening Manager and Lead Screening Nurse

  • Involvement in the preparation and planning of daily activities of the screening clinic

  • Practice in accordance to internal policies, Standard Operating Procedures and Study Protocols Assist with the daily management of the clinical area

  • Providing information and correct versions of documentation to volunteers, ensuring these are completed correctly

  • Liaise with relevant stakeholders for the daily schedule of volunteer’s visit

  • Support with venepuncture training of new team members in collaboration with Training Coordinator

  • Monitor work areas and practices to ensure that they are safe, free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines

  • Participate in audits where appropriate

  • Administrative duties when designated

Skills & Experiences:

  • GCSE Grade A-C Maths and English (Or equivalent)

  • Immediate Life Support

  • Hep B Immunisation

  • Demonstrated customer service and communication skills

  • Ability to listen, clarify, identify solutions and agree actions

  • Good IT skills (Word and Excel or equivalent)

  • Strong and demonstrated attention to detail

  • Positive and Supportive Team player

  • Calm and efficient in busy & pressurized situations

  • Demonstrated proficiency supporting and training junior staff members in phlebotomy

  • Experience working within healthcare settings, ideally within a hospital environment

  • Professional Phlebotomy training desirable.

  • Significant venepuncture experience.

Previous experience in clinical research environment, a Biological Science degree and good knowledge of ICH-GCP and regulatory standards would also be desireble.

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