IT Support Engineer - Coventry

Premier Engineering
Full time Full day
£25,000 - £30,000 / year
Coventry
Title: IT Support Engineer

Job type: Permanent

Salary: Up to £30k

Location: Coventry

Premier are currently engaged with a well-established client in the Coventry area, who require an IT Support Engineer to provide both remote and on-site support to customers within the Midlands and South of the UK.

The successful IT Support Engineer will act as the first point of escalation for most issues. This will involve 1st/2nd line IT and Infrastructure support to both internal and external customers.

IT Support Engineer - Responsibilities:
  • Ensure that issues are resolved in a timely and efficient manner within SLA target and remain professional yet approachable
  • Be involved in the planning, implementation and support of various projects and technologies within the business
  • You will work closely with the IT Manager and IT team to ensure that plans and strategies for improvement are in place and met
  • Use client processes, ITIL best practice and agreed systems of work
IT Support Engineer - Technical Skills and Essentials:
  • Windows Server and Windows OS
  • Exchange, O365 and Sharepoint
  • Active Directory, Group Policy
  • Azure
  • Understanding of networking - Routers, Switches and Firewalls
  • Virtualisation - VMWare
  • VoIP
  • ITIL
  • A flexible and positive approach to work and a strong work ethic to want to get things done to SLA\'s
  • A \'do it right first time\' attitude
  • A desire to learn, grow and adapt to the clients philosophy and ethos
  • At ease working proactively, unsupervised and on own initiative to address complex issues
  • Excellent communication skills
  • Valid UK/EU driving licence
  • The successful applicant will be required to undergo at DBS check
If you are an experienced IT Engineer looking for a new and exciting role, then please contact Carly Bates at Premier Group (Birmingham Office)

Not for you? Premier Group offer a referral reward of up to £500 if you can recommend a friend who we successfully place in these roles.

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