Patient Safety Support Officer NHS AfC: Band 3

St Helens & Knowsley Teaching Hospitals
Full time Full day
£20,330 - £21,777 / year
Main area



NHS AfC: Band 3




Full time - 37.5 hours per week

Job ref



Whiston Hospital




£20,330 - £21,777 per annum

Salary period



12/08/2022 23:59

In the St Helen’s and Knowsley NHS Teaching Hospitals Trust family, everyone matters. Our patients come from all walks of life and so do we. We embrace people from all backgrounds, and we want you to bring our whole self to work where you feel respected and valued as an individual and part of our team. We expect kindness in everything you say and do. By committing to this, you will find a fulfilling, supportive and safe place to work at STHK.

Job overview

The aim of this role is to assist in supporting the Trust’s use of the Datix system, providing advice and assistance to staff across all Trust sites. The position involves working with all aspects of the Datix system including quality checking incidents, trend analysis, and system configuration. The Datix Administrator will act as first point of contact for Datix enquiries and support the provision of a professional, effective and efficient service for the system users.

The interview date for this post has not yet been confirmed.

Main duties of the job


  • Review and give final approval to incidents in Datix and ensure they do not contain any patient identifiable data or information.

  • Liaise with managers / investigators for updates and amendments if there is insufficient or conflicting information or missing data in a Datix and escalate incidents resulting in serious harm or which could be potential Never Events.

  • Maintain oversight of the Datix email inbox, providing advice and guidance, answering any queries and ensuring appropriate action or escalation is taken.

  • Support Datix users by creating and amending access to the system and setting and managing security levels for all users.

  • Maintain the Patient Safety inbox and liaise with other Trusts and the CCG on internally and externally reported incidents and ensure the Interface Incident spreadsheet is populated and updated and feedback is sent.

  • Gain understanding of the Datix configuration and administration settings to implement necessary changes.

  • Create reports and dashboards or run searches within Datix for information gathering and trend monitoring.

  • Raise and allocate incidents for SJR reporting in line with the Learning from Deaths programme.

  • Update the StEIS spreadsheet using information from the nationwide database when required.

  • Input and assign actions relating to serious incidents and add lessons learned codes from finally approved SI reports.

Working for our organisation

St Helens and Knowsley Teaching Hospitals NHS Trust is the only acute Trust in Cheshire and Merseyside, and one of the few in the entire country, to achieve the title of OUTSTANDING, rated by the Care Quality Commission.

We provide a full range of acute adult services to our local population of circa 360,000 and provide tertiary services across a much wider area in the North West, North Wales and Isle of Man. We are a Major Trauma Unit and the Mersey Regional Burns Unit.

Our '5 Star Patient Care' strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.

Our latest achievements include:

  • Acute Trust of the Year – HSJ Awards November 2019

  • Trust rates Outstanding by the CQC – Inspection August 2018

  • Top 100 places to work in the NHS (NHS Employers and Health Service Journal)

  • Best acute Trust in the North West for quality of care (NHS Staff Survey 2021)

  • Best place to work in the North West (NHS Staff Survey 2021)

In the NHS Staff Survey 2021 the Trust scored the highest marks in the North West for the following areas;

  • Standard of care

  • Best place to work

  • Care of patients being the Trust’s priority

  • Staff engagement

  • Staff morale

  • Compassionate and inclusive

  • Providing a safe environment for staff

Detailed job description and main responsibilities


  • Adhere to standards identified within the NHS Professional Codes of Conduct.

  • Maintain and develop professional knowledge and expertise in line with the needs of the role and Trust requirements.

  • To maintain compliance with statutory and mandatory training as require in role.

  • Participate in personal objective setting, supervision and appraisals including the creation and implementation of a personal development plan to enable successful performance in role.

Person specification


Essential criteria

  • Educated to A Level and/or relevant qualification and/or equivalent experience

Desirable criteria

  • European Computer Driving Licence (ECDL)

Knowledge & Experience

Essential criteria

  • Significant working experience of DATIX Integrated Risk Management system

  • Significant experience working in an administrative role

  • Significant working knowledge of Microsoft Office packages

  • Significant experience of working in the NHS

Desirable criteria

  • erience of working in a support environment


Essential criteria

  • Excellent written communication skills

  • Ability to analyse data and provide written reports

  • Effective IT skills in word processing and spreadsheets


Essential criteria

  • Motivated individual, committed to personal & professional development

Transitional arrangements are in place for EU,EEA and Swiss Citizens following the UK's withdrawal from the EU. Should you this apply to you, you are advised to familiarise yourself with these arrangements to ensure you continue to have right to work in the UK and how to evidence that right in the future. Please see the document attached to this vacancy. This requirement does not apply to Irish citizens, who can continue to freely enter, live and work in the UK.

The Trust is a non-smoking site. Failure to follow this rule could lead to disciplinary action.

Please be aware, that we may close a vacancy earlier than stated, should a sufficient number of applications be received from which a shortlist can be confirmed therefore you are advised to apply at your earliest convenience. The Trust may contact you during the recruitment process for your feedback on your experience.

We are committed to diversity and inclusion, welcome applications from everyone, and value the contribution of diverse talent, knowledge, experience, and skills. At STHK you will find supportive staff networks for Black and Minority Ethnic staff, LGBT+ staff, Disabled staff, Carers, Menopause and Veterans.

As a Disability Confident Leader, we generally offer an interview to disabled people who meet the minimum criteria for the job. If you wish to apply under this Disability Confident interview scheme, there is an opportunity to indicate this on the online application form. It is important to note that in certain recruitment situations such as high-volume, seasonal or high-peak times we may wish to limit the overall numbers of interviews offered to both disabled and non-disabled people.

Any monitoring information gathered during the application process relating to protected characteristics as defined by the Equality Act 2010, is gathered for statistical purposes only and is not made available to recruiting managers at any stage of the recruitment process

If you are having difficulty completing an online application, or require reasonable adjustments to the application process, please contact [email protected]

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