Funding Information Adviser

Wellcome Trust
Full time Full day
£34,000 / year
London

At Wellcome we believe great ideas can change the world and improve health for everyone. We help great ideas to thrive by supporting scientists and researchers, taking on big problems, fuelling imaginations and sparking debate

We are looking for a Funding Information Adviser. You will be a vital part of Wellcome, providing advice, training and guidance to applicants, grantholders and Wellcome staff. By developing a thorough understanding of our funding schemes and systems you’ll respond to questions from applicants. You’ll play an important role in maintaining our grants systems, testing and implementing system changes and developing grant forms and templates. You’ll help ensure grant applications are managed in a timely and efficient way by developing guidance and delivering training to Wellcome colleagues

The Funding Information Adviser will support the;

  • Provision and maintenance of accurate and high- quality information related to grants systems, to both internal and external communities

  • Provision of advice on application processes and schemes to both internal and external communities

  • Training staff across the organisation on grants systems and business processes

  • Development, testing and implementation of grant systems changes

  • Development and maintenance of grant system forms and templates

MAIN RESPONSIBILITIES:

Develop and maintain expert knowledge of grants systems functionality, business processes and grants schemes

As part of a busy Information Desk team:

  • Provide expert advice to internal staff and external grant applicants and award holders relating to grants systems, grant schemes, policies and processes

  • Respond to queries within defined operational standards, liaising with, or escalating to, other members of staff as appropriate

  • Ensure consistent logging of queries, using the information to identify issues and to help develop solutions

  • Develop and deliver a suite of detailed training modules (both classroom-based and e-learning); develop bespoke modules as required in response to operational or strategic scheme and policy changes

  • Develop and maintain associated training plans and presentations

  • Maintain accurate and up to date business process guides and support documentation

  • Contribute actively to ongoing maintenance of grants system functionality: assist with diagnosis of issues, testing and implementation of fixes, changes and enhancements

  • Contribute to projects as required related to the improvement of grants systems or business process and/or other organisational priorities

  • Any other duties as may be reasonably requested by the organisation, including the occasional need to work flexibly during critical periods

  • Contribute to the creation and development of a diverse and inclusive culture across the organisation, collaborating across departments

  • Exercise cost control and manage expenditure to work within the agreed operating budget

  • Ensure adherence to our compliance policies

SKILLS AND EXPERIENCE:

Essential

  • Experience working on a Helpdesk, systems support or other customer related function

  • High level computer literacy including knowledge of database management

  • Methodical and well organized

  • Strong written and spoken communication skills

  • Ability to explain complex information to a wide variety of audiences

  • Good presentation skills

Desirable

  • Training design and/or delivery

  • Systems development

  • An understanding of the academic environment

If you are interested in the role, and would like to apply, please ensure you attach your CV and complete the questionnaire form

Salary: £34,000

Contract Type: Permanent

Advert closing date: 27th October. We encourage you to apply as soon as you can

We understand that our people have commitments and personal interests outside of work and we strive to build a flexible working environment, in which people can perform at their best

Diversity and Inclusion is a priority at Wellcome . We are committed to cultivating a fair and healthy environment, where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles. We work to ensure that our recruitment processes are as inclusive as possible to everyone. This includes making adjustments for people who have a disability or long-term condition. If you would like us to make adjustments during the application process, please contact us at jobs@wellcome.org .

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