Hyatt Regency London - The Churchill
Full time Full day


Host – Front Office

About Hyatt Regency London – The Churchill

Hyatt Regency London – The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London’s West End, featuring views over the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites, many which have been recently refurbished, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travellers alike. Dining options include seasonal British dishes at The Montagu, snacks and cocktails at award-winning Churchill Bar & Terrace or Michelin-starred Italian fine-dining at Locanda Locatelli.

About the role - Host

The Front Office Team is responsible for overall arrival and departure experience of the Hotel guests and visitors. This Team cooperates closely with the Reservations, Telecommunication, Housekeeping and the F&B teams, ensuring that the guest preferences are noted and utilised to provide guests with the overall stay that reflects their particular needs. In addition, the Front Office Team will look for ways in which guests’ arrival and departure experience can be enhanced.

Tasks include but are not limited to:

  • Enabling a smooth arrival and departure experience including rooming and delivering luggage

  • Ensuring that all guests have the appropriate credit facilities established

  • Obtaining passport and following all other procedures as per local legislation and Hyatt’s Data Privacy

  • Handling all cash transactions and billing

  • Assisting guests during their stay and handling guest complaints

  • Maximising revenue opportunities through up selling

  • Providing all required information about the Hotel, available services and facilities.

About you

You have experience in a similar role, preferably in a 5* environment. Excellent communication skills and the ability to remain calm whilst working under pressure are key for this role.

With your intuition and dedication to people, you are always striving to deliver a great service for our guests. If you are a motivated Receptionist / Host with experience in Hotels or premium restaurants, who likes a challenge, we would love to meet you.

Hyatt offers a great range of benefits, including:

  • 12 free nights per year of service across Hyatt Hotels worldwide

  • Employee and Friends & Family rates across Hyatt Hotels worldwide

  • F&B Discounts of up to 50% in our Hyatt UK Restaurants & Bars

  • Uniform provided and laundered complimentary
  • Complimentary meals on duty

  • Workplace pension scheme

  • Annual season ticket loan interest-free

  • Cycle 2 work scheme tax-free

  • Continuous Learning & Development opportunities

Being part of Hyatt Regency London – The Churchill also means, joining the Hyatt family which has over 1000 hotels in over 60 different countries and is recognised as a UK Great Place to Work Company!

The role is subject to right to work check as per UK employment law.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

£37,491 - £40,632 / year View job
Back Early Help and Children and Families Service Birth – 19 Support Worker Early Help and Children and Families Service Birth – 19 Support Worker The newly formed Early Help & Children and Families Service (EH & CFS) has several...
Full time Full day
At KFH we are looking for a Payroll Administrator to join our Pay & Benefits team in Wimbledon.Do you have experience of payroll in a small team environment? Do you have excellent ability in using Excel, and Microsoft Office? Do...
Penguin Books Limited
Part time Full day
£31,000 - £43,000 / year View job
BBC Books, part of the Ebury division of Penguin Random House, is the publishing home for the best ideas and talent from the BBC, with a remarkably diverse list – from cookery and lifestyle to history and science, biography and...