Young People Lettings Coordinator

About The Role

Are you passionate about making a difference in the lives of young people? Do you thrive in a fast-paced, collaborative environment where your organisational skills and empathy can shine? At LiveWest, we believe everyone deserves a safe, supportive place to call home — and we are looking for someone like you to help make that happen.

As a Coordinator – Lettings Young People, you will play a vital role in our Young People’s Supported Accommodation Service in Plymouth, ensuring that referrals are handled with care, efficiency, and a person-centred approach.

Key Responsibilities

• Build open, trusting relationships with young people, colleagues, and partner agencies.
• Manage and triage incoming referrals, allocating placements based on individual needs and aspirations.
• Maintain accurate, confidential records including risk assessments and case notes.
• Respond to enquiries via phone and email, signposting to alternative services where appropriate.
• Conduct readiness assessments using a strengths-based approach.
• Liaise with partner agencies throughout the referral process.
• Ensure safeguarding and promote the welfare of young people and adults at risk.
• Contribute to multi-agency meetings, including minute-taking and information sharing.
• Create effective networking relationships to achieve positive outcomes.
  
  

Why Join LiveWest?

At LiveWest, we don’t just offer jobs — we offer purpose. You will be part of a values-driven organisation that puts people first, supports your growth, and champions innovation. We are committed to creating a culture of openness, trust, and continuous learning. If you want to be part of a team that delivers real impact and helps shape brighter futures for young people, this is the role for you.

This role is being offered on a part time, permanent basis working 29.6 hours per week, this will be 4 days a week. This is a Scheme based role at our Plymouth Foyer.

For further information about this role, please view our candidate information pack.

We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory enhanced DBS check.

About The Candidate

To be successful in your application for the role of Coordinator – Lettings Young People, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:

• Excellent administrative skills.
• Level 3 qualification or equivalent in a relevant subject such as youth work, health and social care, coaching, mental health, housing, or ability to work towards.
• Understanding, or experience, of issues surrounding young people and/or homelessness and an awareness of associated risk management: alcohol and substance misuse, mental health, self-harm, offending behaviour.
• Resilient with the ability to be open and responsive to the changing needs of young people and commissioners of the service.
• Confident in dealing with a wide range of people, able to read and assess difficult situations and provide solutions.
• Lone work safety and work effectively as part of a team.
• Excellent interpersonal and communication skills with service users, professionals and others.
• Effective organisational skills and ability to manage competing demands.
• Knowledge and understanding of safeguarding and the ability to develop a culture of openness and trust.
• Good IT skills with excellent knowledge of Word, Excel and Outlook.
• Desirable: Awareness of coaching approaches.
• Desirable: Knowledge and understanding of housing related support and housing management services.
• Desirable: Knowledge and understanding of Ofsted supported accommodation regulations 2023.
• Desirable: Knowledge and understanding of relevant statutory and voluntary services.
  
  

Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.

About The Company

Our Reward and Benefits:

• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.
  
  

About Us

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion At LiveWest

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellent, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.