Yard Customer Assistant

Who We Are?

We are the UK’s largest builders' merchant! With over 500 branches nationwide, we supply everything from timber and bricks to kitchens, tools, and equipment. We’re a friendly, supportive team offering excellent career opportunities and the chance to learn new skills. As one of the UK’s Top Employers every year since 2010, we pride ourselves on being a great place to work.

As a Yard Customer Assistant, you’ll be at the heart of our operations, providing outstanding service to our customers and ensuring they leave with a smile. You’ll be the first point of contact for customers visiting our yard, and you’ll play a key role in making sure everything runs smoothly.

What You’ll Be Doing?

Each day in the branch is different, but here’s an overview of what you’ll be up to:

• Providing exceptional customer service – You’ll be the friendly face that customers see when they visit, getting to know them by name and ensuring they have the best experience possible.
• Outdoor work – You’ll spend most of your time outside, helping process customer orders, loading and unloading both customer and company vehicles.
• Stock management – You’ll assist with unloading supplier deliveries and accurately booking in products in the branch warehouse.
• Forklift operation – While experience with a forklift is beneficial, don’t worry – full training in MHE equipment will be provided.
• Maintaining safety standards – Safety is a top priority, and you’ll play a key role in ensuring our yard is tidy, well-organised, and safe for both customers and colleagues.
  
  

Who You Are?

We’re looking for someone who:

• Enjoys being active – This role involves lifting heavy building materials and working outside, so you’ll need to be comfortable in all weather conditions.
• Friendly and approachable – You’ll enjoy meeting and talking to customers, building strong relationships to ensure they keep coming back.
• Adaptable and energetic – You thrive in a fast-paced, dynamic environment where no two days are the same.
• A team player – You work well with others, contributing to a positive team atmosphere and supporting your colleagues when needed.
  
  

What’s In It for You?

A Yard Customer Assistant role offers you the chance to develop and progress your career within the company. We believe in investing in our people, so you’ll be encouraged to enrol in our development schemes, available to colleagues and managers at all levels.

• Competitive salary – An attractive annual salary that rewards your hard work.
• Bonus opportunities – A performance-based bonus to recognise your contributions.
• Financial benefits – Save-as-you-earn & Buy-as-you-earn schemes to help you plan for the future.
• Generous pension scheme – A contributory pension plan to secure your financial future.
• Exclusive discounts – Enjoy colleague discounts across a variety of Group businesses, including 20% off at Toolstation.
• Wellbeing support – We offer a range of support to ensure you stay at your best.
• Work-life balance – Our working hours are designed to give you a great work-life balance.
  
  

How to Apply?

Ready to join something big?

Apply now and become part of a company that truly values its people.

We look forward to hearing from you!

We’re proud to be an equal opportunities employer and are committed to building a diverse team. No matter your background, we believe in giving everyone the opportunity to succeed!

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