Workforce Success Executive

Every call is a chance to connect, every account an opportunity, and every shift filled a success. Join our team for dynamic customer interactions - handle client calls, manage accounts, seek feedback. Be pivotal to our success and elevate your career. Apply now!

Job Title: Workforce Success Executive

Reporting to: Head of Customer Success

Location: Hybrid, Scotland – Up to 4 days in the Hamilton Office

Salary: £25,000, plus up to £6,000 pa bonus

Who are we?

Today, with technology at the very core of its operations, Newcross is one of the UK’s leading providers of temporary nursing and healthcare staffing solutions with ambitions to become the world’s largest nursing platform. By creating a more dynamic, effective and efficient business model that will revolutionise the experience for both colleagues and clients, Newcross wants to redefine excellence in the healthcare industry and continually disrupt the market.

Who are you:

You will someone who thrives in a fast-paced environment, builds strong professional relationships with ease, and always delivers top-notch results? If you’re organised, confident, and love connecting with people, this could be the role for you!

At Newcross, we’re looking for a dynamic, people-focused professional to join our Hamilton team in Scotland – someone who can keep the wheels turning, support our amazing colleagues, and ensure every interaction leaves a positive mark.

Who We’re Looking For:

You’re a natural communicator who can effortlessly engage with colleagues, clients, and partners. You know how to prioritise like a pro, stay calm under pressure, and keep things moving – even when working remotely.

Tech-savvy and adaptable, you’re quick to pick up new systems and always operate with discretion and professionalism.Experience in the healthcare sector? That’s a big plus – but your drive, people skills, and ability to get things done are what really count.

What You’ll Be Doing:

• Be the go-to contact for colleagues, making sure they have a smooth, positive experience.
• Quickly match colleagues to shifts using our app – and promote them to clients.
• Resolve complaints efficiently, working alongside our Quality and Complaints team.
• Conduct appraisals, promote training, and encourage colleagues to manage their shifts via our digital platform.
• Manage onboarding and leavers processes, keep client records up to date, and ensure everything is compliant.
• Drive engagement and retention – making our workforce stronger, happier, and more connected.

What You Bring:

• Experience in roles where building and managing professional relationships is key.
• Exceptional organisational and time management skills – especially in busy environments.
• Strong written and verbal communication skills that inspire confidence.
• A collaborative, can-do attitude with a knack for solving problems.
• Resilience and determination to deliver results under pressure.
• Comfort with technology and the ability to learn new systems quickly.
• Commitment to confidentiality and professionalism at all times.
• (Bonus) Knowledge of healthcare regulations or experience in the healthcare sector.

If you’re ready to combine your people skills, organisational talent, and drive for excellence into a career where every day makes a difference – we’d love to hear from you!

Apply today and help shape the future of healthcare staffing with Newcross!

Equality, diversity, and inclusion:

We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend an interview, please contact us and we will talk to you about how we can assist.