Wellbeing Matters Operational Manager

An Exciting Opportunity Has Arisen For An Experienced, Forward Thinking Operational Manager To Join The Wellbeing Matters Service. The Wellbeing Matters Service Provides a Single Point Of Access To a Number Of Services For The Public, Patients, Carers And Healthcare Professionals, Facilitated By Integrating IT Systems And Telephony. These Services Will Include

• Vale Community Resource Service
• District Nursing
• Safe at Home
• Specialist Community Services
• Falls
• Palliative team
  
  

The Operational Manager will provide high-level management support to the Wellbeing Matters Team to ensure that all contacts are processed in accordance with UHB and Welsh Government expectations for patient care, that it enhances the standard of service provided and does not jeopardise patient care.

The ideal candidate will be highly organised, efficient and work well under pressure. You will have strong HR and management experience. You will be expected to manage your own workload whilst managing, monitoring and delegating the activities of the Wellbeing Matters Team to meet the mandated KPI's.

Excellent communication skills are required as the role will have strong links with colleagues within Cardiff & Vale University Health Board, The Vale of Glamorgan Council and third sector organisations.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

• The Operational Manager will operate in an environment where excellent communication skills are essential. These will include dealing with multidisciplinary professionals and patients, listening, empathising, reassuring and taking decisive action.
• The Operational Manager will utilise advanced listening, probing and facilitative skills across a diverse range of calls, some of which will be highly challenging and emotive. Calls will be managed from health agencies or professionals wanting to escalate potential critical clinical information.
• The Operational Manager will be responsible for high-level operational support of the Wellbeing Matters Team, under the guidance and supervision of the Vale Locality Manager.
• Manages and prioritises own workload effectively, organises tasks in such a way as to incorporate any additional volume of work.
• To produce monthly and quarterly report of departmental statistics.
• The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
  
  

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

For further details / informal visits contact: Name: Sarah Congreve Job title: Vale Assistant Locality Manager Email address: [email protected] Telephone number: 07580 514752