Welcome Host (SYS 0450)

Application Deadline: 7 November 2025

Department: Customer Service

Location: Tottenham Hale Station

Compensation: £31,996 / year

Description

Please note that we are unable to accept your application if you do not meet the following criteria.

• 35 hours per week (shift-based, including early starts, late finishes, weekends,)
• The suitable candidate must be able to get to the early shifts by own means of transport the earliest time 0600 and the latest time being 2330
• Full training provided and uniform provided to ensure you embrace our values and brand as a business
• Candidates will be subject to a Right to Work check & DBS check for this position
• This vacancy is for persons aged 18 and over.

Kickstart Your Career with Greater Anglia!

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

Join Our Team as an Area Welcome Host at Tottenham Hale.

The Role   

In this role, as a Welcome Host, you’ll be the friendly face of Greater Anglia, delivering effective customer service while helping passengers travel smoothly and safely. Your key responsibilities will include:

• Create a welcoming environment while providing proactive assistance to customers on and off trains.
• Handle all matters related to safety, security, cash regulations, and maintenance of ticket machines.
• Carry out winter precautions in accordance with station arrangements.
• Maintain security at the station.
• Perform station cleaning to uphold the appearance of the station.
• Conduct security checks as part of the Station Security Plans (SSP), with varying frequencies based on the station (every 30 minutes to twice a day).

Look for left items, ensure waste bins are secured, and confirm that doors are shut and/or locked during security checks.

We’re Looking For Candidates Who:    

• Have a friendly, approachable demeanor with the ability to communicate effectively
• Are calm under pressure, able to think on their feet, and able to handle various situations
• Possess a “can-do” attitude and enjoy working as part of a team
• Take pride in providing top-notch customer service and passionate in ensuring customer safety
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
  
  

What’s in it for you?    

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
• International Adventures: After 12 months, unlock discounted international travel for you and your family.
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
• Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.

The closing date for all completed applications is on Friday 7th November 2025

*Please note vacancies can close earlier due to high influx of candidate applications*

At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.

Join Us and Experience:

• Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
• Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
• Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.

Ready to Bring Your G A Game?