Warehouse General Manager

Join DHL Global Forwarding – Warehouse General Manager, Air Freight Operations

As a world leader in logistics and a top employer globally, DHL Global Forwarding is committed to excellence, compliance, and continuous improvement. We are looking for a dynamic Warehouse General Manager to lead our critical air freight operation at our largest facility near Heathrow Airport in Hayes, Greater London.

About the Role

This is a key leadership role, where you will be responsible for managing a complex 24/7 air freight operation spanning 150,000 sq ft. You will oversee the day-to-day operations, ensure security and compliance standards are maintained, and lead a diverse, unionised team (110 FTE) to success.

We Offer:

• Competitive annual salary + generous annual bonus
• Private medical healthcare
• 25 days holiday plus bank holidays
• Pension scheme with up to 8% employer contribution
• Enhanced maternity/paternity/adoption leave
• Charity and volunteering support through the DHL Foundation
• Access to DHL Advantages, including discounts on high-street stores, restaurants, and gyms

Key Responsibilities:

Operational Leadership

• Lead a 24/7 air freight operation at one of the largest facilities near Heathrow, ensuring the effective handling of complex and diverse cargo.
• Implement and track performance metrics to drive continuous operational improvements.
• Oversee the review and optimisation of shift patterns, ensuring the effective allocation of resources across the team.

Team Management

• Manage a team of five direct reports, including four duty managers on rotating shifts.
• Focus on coaching and developing your team, ensuring they have the tools, training, and support to excel.
• Build and nurture a strong culture of growth and performance, helping staff advance their careers within the company.

Aviation Compliance & Security

• Ensure full compliance with aviation security protocols and Dangerous Goods by Air (DG) regulations.
• Drive safety and security measures to mitigate risks and ensure a safe working environment for all staff.

Financial & Facilities Management

• Oversee P&L management and ensure cost control across the operation while maintaining high standards of service.
• Manage procurement and facilities maintenance to ensure the smooth running of the warehouse.

About You - You will have:

• Proven experience in managing complex warehouse and air freight operations, ideally in a 24/7 environment.
• Strong leadership skills and experience in managing a unionised workforce.
• Ability to build performance metrics, optimise shift patterns, and implement process improvements.
• In-depth knowledge of aviation security, Dangerous Goods by Air (DG), ADR and GDP/MHRA compliance.
• Strong background in financial and facilities management.

What’s Next?

If you’re ready to take on this exciting leadership role and make an impact in the air freight logistics industry, Click Apply today, and our recruitment team will be in touch. Everyone will receive a response!

DHL Global Forwarding is committed to diversity and inclusion. We provide equal opportunities for all employees, ensuring our workplaces are free from discrimination and provide a respectful environment for everyone.