Warehouse Duty Manager-Hayes

Warehouse Duty Manager - Hayes

Who is DHL Global Forwarding?

DHL Global Forwarding (DGF) is part of the DHL Group. While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 of us based in the UK across 15 Sites. As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight.

You name it, we’ve shipped it - from brown bears to aircraft engines, to lifesaving medicines and luxury cars! We are also proud to partner with some of the well-known global sporting series, movie franchises and music tours.

Our people are at the heart of what we do, and we’re committed to helping our Forwarders to realise their full potential, supported by our own development journey - Certified International Forwarder

(CIF).

Our Values

Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork.

We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered.

In addition to our values, we promote an open and honest feedback culture based on Respect & Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.

Role

Role Overview

As a DHL Warehouse Duty Manager, you’ll sort shipments to ensure everything runs smoothly and efficiently. Join us to work for an employer who rewards hard work and dedication with an attractive salary and job satisfaction.

Key Responsibilities:

• To manage a large team within the warehouse, working daily with employees from both the blue and white collar background.
• To oversee lines of communications between branches and departments within the warehouse to ensure the smooth flow of cargo through the shed.
• Hold regular meetings with the direct reports to ensure everyone is up to date with customer requirements or operational changes
• Keep tight control of manning levels to cope with expected throughputs while reducing costs to the business
• Collate and check staff timesheets monthly
• Control absent and holiday requests, completing back to work interviews with staff upon their return to work following illness
• Uphold and implement and actively promote all DHL polices with all direct reports
• Attend operational meetings as required and actively contribute to assist with the ongoing improvement of DGF service
• Support all other functions within the DGF organization, Specifically supporting Human resources as well as taking a lead role with all elements of health and safety in the workplace and well as upholding all regulation of aviation security
• Suggest and support changes in work practices to improve the overall productivity and efficiency of the warehouse operation
• Report to management at the end of each shift with details of successes or issues of what had taken place during the previous 12 hours
• Complete motiv8’s with your direct reports and support the supervisors to complete the same with their teams
• Collaborate closely with all departments both within the warehouse and offices throughout the UK for smooth handling of shipments and continuous updates
• Support, coach and provide guidance to supervisors and warehouse staff to achieve movement of cargo in line with customer agreed timelines
• Ensures all GCCS are responded to promptly and professionally.
• Escalates issues if required.
• Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption
• Contribute to the First Choice continuous improvement program
  
  
  

Skills and Experience:

• Proven history of man management skills
• Customer service focus
• Good Administrative skills
• Results driven and good attention to details
• Good written and spoken English
• Good interpersonal skills
• Able to prioritise and perform under pressure
• A level education or broad GCSE level education and previous management history (would be desirable)
  
  
  

Benefits:

• A competitive salary
• Generous holiday entitlement
• Pension scheme which includes life assurance
• Access to professional employee assistance and wellbeing programme
• A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
• Training and Development opportunities with a strong focus on internal promotion
  
  
  

HOURS/SHIFT PATTERN: 38.5 hours per week (4on, 4 off)

REPORTS TO: Warehouse Operations Manager

Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record Check.

What’s Next?

If you would like to be considered for this position, then please apply via our careers website with a copy of your CV outlining your experience to date and suitability for the role.

DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.

Our culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions – and even in other countries.

We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.