Waiting List Co-ordinator

Do you have experience of working in an administration and customer facing role?

Are you a friendly, motivated and dynamic individual who is keen to work in a forward-thinking team?

Our service is expanding and we are entering an exciting period of change and development. We are therefore recruiting to a number of band 3 waiting list coordinator roles in our endoscopy admin team across the Leicester Hospitals including our Loughborough site.

The post holder will be responsible for agreeing booked dates with patients. You will be required to have previous experience of working in a busy office environment with an understanding of waiting lists and referral to treatment targets.

The nature of this post requires the post holder to have a high level of tact and diplomacy as well as strict adherence to the rules of confidentiality.

You will work collaboratively with admin colleagues, and the wider multidisciplinary team to provide a high standard of service and patient experience. Attention to detail and accurate data capture is paramount.

If you are interested and have the relevant skills and experience we would like to hear from you.

• To ensure that all endoscopy referral forms received are recorded onto the Patient Administration System within 24 hours.
• Arrange appointment dates with the patient in person, by telephone or by letter within specified timeframes.
• To be accountable for ensuring that the patients 18 week RTT are maintained and that all diagnostic timescales are met, including 2 week wait pathways.
  
  

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We Have Four Primary Goals

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence
  
  

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team
  
  

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About The University Hospitals Of Leicester NHS Trust

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/

For further details / informal visits contact: Name: Wendy Crane Job title: Service Manager Email address: [email protected] Telephone number: 07773627689

Laura Patel, Admin Manager - 07866164990

Mimi Alam, Admin Manager - 07960872906