Vulnerability and Client Wellbeing Co-ordinator

Are you ready to chart your own career path? At SJP we need talented individuals like yourself to support our evolving culture. If you’re seeking an employer that is passionate about excellence, innovation and autonomy, SJP could be the place for you.

At a glance:

Location: Cirencester Office

Workplace Type: Hybrid

Employment Type: 3 month Fixed-Term Contract

Seniority: Associate

Main Purpose of Job:

Working within the Vulnerability & Client Wellbeing Team, you will provide administrative and technical support to the Partnership and wider Business to help drive education and awareness of clients in vulnerable circumstances – a key FCA initiative.

What you'll be doing:

• Answer straightforward queries on vulnerability – escalating where appropriate
• Provide training sessions on the fundamentals of vulnerability – this may be face to face or virtual
• Create and update content on the Vulnerability hub, whether text, audio or video – helping Partners to self-service their vulnerability questions and ensure they have access to signposted support
• Assist in creating a Vulnerability Matters Newsletter – sharing information to internal audiences including the Partnership
• Support in creating data packs for use around the business
  
  

Essential

• High emotional intelligence
• Good communication skills – both written and oral
• Coaching skills
• Solid understanding of MS Office – Word, Excel, SharePoint and PowerPoint
  
  

Desirable

• Understanding of the FCA’s guidance on vulnerability clients
• Understanding of the Partnership structure
  
  

What's in it for you?

We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.

We also have benefits to support whatever stage of life you are in, including:

• Competitive parental leave (26 weeks full pay)
• Private medical insurance (optional taxable benefit)
• 10% non-contributory pension (increasing with length of service)
  
  

Reasonable Adjustments We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at [email protected]

Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.

What's next?

If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you! Please submit an application by clicking ‘apply’ below and our team will be in touch.

As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.