VP Customer Success

We're seeking a strategic and customer-focused VP Customer Success to lead and expand their SAAS solutions into the client base, both on-boarding new clients and nurturing existing ones. The ideal candidate will develop and execute innovative strategies to transform customer relationships and ensure client satisfaction.

Client Details

Our client is a well-established SAAS provider into the Manufacturing sector, with a global presence.

Description

As VP Customer Success:

• Develop and implement customer success strategies to increase customer satisfaction and onboarding.
• Lead, manage and expand the CS department.
• Collaborate with other departments to ensure seamless customer experiences.
• Analyse customer data to improve customer experiences and satisfaction.
• Manage customer success activities and track their effectiveness.
• Advocate for the voice of the customer within the company.
• Drive customer success outcomes by increasing renewal rates and reducing churn.
• Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.

Profile

The successful VP Customer Success should have:

• A strong understanding of B2B Software or IT solutions into the Manufacturing sector
• A background working in SME, high growth technology businesses
• A background in leading Customer Success teams internationally
• Proven leadership skills of remotely based teams
• Experience with the onboading and integration of clients
• Strong customer relationship management skills.
• An ability to develop and implement customer success strategies.
• Proficiency in data analysis and performance/operation metrics.
• An ability to travel, can be based in UK or Europe.

Job Offer

Competitive base salary plus bonus