Volunteer IT network support assistant | Key Changes Music Therapy

Support our small charity’s IT network. Volunteer to help with user setup, basic troubleshooting, and system maintenance. Flexible hours, remote or onsite. Make a real impact using your tech skills to keep us running smoothly.

What difference will you make?

Volunteer with our small charity and play a vital role in keeping our digital operations running smoothly. Technology underpins everything we do—from managing case files to coordinating the team and delivering services—so your support will have a direct and lasting impact on our ability to serve the community. In this role, you’ll help maintain and improve our internal IT systems. Tasks may include setting up user accounts, supporting device configuration, troubleshooting basic issues, and assisting with software or system updates. You might also contribute to longer-term projects like improving data backup processes, supporting cloud migration, or strengthening cybersecurity measures. You’ll work closely with our staff team, responding to their technical needs and helping ensure systems are accessible, secure, and reliable. Whether resolving a connectivity hiccup or advising on best practices for safe data storage, your expertise will empower others to focus on their core work. This is a flexible, supportive volunteering opportunity. Whether you’re onsite, working remotely, or a combination of both, we’ll tailor the role around your availability and interests. We welcome applicants with solid foundational IT skills—particularly around Windows, Microsoft 365, and basic networking—and offer you a chance to build experience while making a difference. Your work behind the scenes enables everything that happens on the front lines. By helping us stay connected, secure, and efficient, you'll be part of every story we help write in the community.

What are we looking for?

To succeed, you'd ideally bring a combination of technical know-how, practical experience, and a collaborative mindset. Here's a breakdown Essential Skills and Knowledge Basic IT proficiency, including working knowledge of Windows OS and Office 365. Understanding of networks, such as IP addressing, routers, switches, and Wi-Fi configuration. Troubleshooting skills—the ability to identify and resolve common hardware and software issues. User support and communication, especially helping staff with varying levels of IT confidence. Cybersecurity awareness, including safe data handling and password best practices. Useful Experience Supporting a small organisation or team in an IT capacity. Setting up user accounts, email systems, or shared drives. Maintaining IT inventory and updating systems or software. Exposure to cloud services like OneDrive, SharePoint, or Google Workspace. Volunteer or nonprofit experience (understanding limited-resource environments is a bonus). Soft Skills That Shine Patience and clarity when explaining technical details to non-specialists. Problem-solving mindset—you enjoy untangling tech puzzles and making things work better. Reliability—keeping systems secure and functional depends on people who follow through. This isn't about ticking every box—it’s about willingness to contribute your skills in a supportive, mission-driven environment. If that sounds like you, you're already halfway there.

What will you be doing?

Are you passionate about IT and looking for a meaningful way to give back to your community? Join our small but dedicated charity as a volunteer IT Network Support Assistant and help us keep our digital operations running smoothly and securely. We are focused on making a real difference in the lives of those we serve. While our staff team is small, our ambitions and impact are significant—and reliable technology plays a vital role in delivering our services effectively. That’s where you come in. As our IT Network Support volunteer, you'll play a key role in ensuring our systems remain secure, functional, and user-friendly. You’ll assist in maintaining our internal network infrastructure, supporting basic troubleshooting, managing user accounts, and helping implement upgrades or changes to improve system performance. Depending on your experience, you might also have the opportunity to support projects like migrating to cloud-based storage, optimising remote access tools, or enhancing cybersecurity practices across the organisation. You’ll work directly with our staff and, where applicable, other volunteers—both remotely and in-person—to ensure that all team members have the technical support they need. Flexibility is a core part of this role, allowing you to fit volunteering around your availability. Whether you're able to contribute a few hours a month or a more structured schedule, your expertise will make a genuine impact. We’re looking for someone with a good working knowledge of IT systems, ideally familiar with Windows environments, Office 365, basic networking principles, and standard security protocols. This is an ideal opportunity if you’re a student looking for practical experience, a recent graduate building your resume, or a professional keen to contribute your skills to a worthy cause. We will provide an open, supportive environment where you can grow, contribute, and be valued. You’ll have the chance to work independently while knowing that your work directly contributes to our mission and the well-being of the communities we support. If you're ready to share your technical know-how in service of something bigger, we’d love to hear from you. Together, we can build a stronger, more connected charity—one that’s resilient, resourceful, and ready to embrace the future.