Volunteer Experience Officer

The Air Ambulance Service provides two very important functions, Helicopter Emergency Medical Services (HEMS) and The Children’s Air Ambulance (TCAA) which provides paediatric transfers across the UK. Our objective is to save lives, utilising specialist pilots, doctors, and paramedics and with our work centered on saving lives, improving clinical outcomes and being able to react quickly and efficiently to emergencies.

Every day our charity is tasked with a unique set of missions which we respond to with our fantastic services, all of which are funded entirely by voluntary donations, trading and fundraising activities we undertake. This ethos remains at our core; we are here to work alongside and help the NHS without using their available funds. The impact we make with our services is to keep people alive, keep families together, to let children grow into adults and to enable the NHS to carry out more work than they would have been able to without our support.

Our work is only made possible by the wonderful support and generosity of the public, together with the dedication, skill and enthusiasm of staff and volunteers in all areas of operation. This support enables us to invest into our operational services, into developing staff and volunteers and into our future financial stability to protect the services needed now and in the future.

Job Title: Volunteer Experience Officer

Location: Rugby - Hybrid (40% office based)

Full Time: 37.5 hours

Annual Salary: £28,500

Job Purpose

With the support of the Volunteer Experience Manager, the Volunteer Experience Officer will develop and deliver projects and initiatives to ensure that TAAS:

• Takes an insight driven, proactive approach to volunteer recruitment.
• Provide a great volunteer experience throughout the volunteer journey
• Supports staff and volunteers through the provision of continual education and learning opportunities.
  
  

Focussing on driving growth through seamless onboarding and high levels of volunteer satisfaction, the Volunteer Experience Officer will be responsible for leading key projects including reward and recognition, and engagement initiatives, as well as improving applicant conversion rates and reducing on-boarding time.

With responsibility to develop a volunteer network that can support the Volunteering Department, this role will play a crucial part in enabling a personalised volunteer experience, and two-way communication with the volunteer network.

Key Responsibilities

• Utilise insights to develop and maintain a suite of projects and initiatives that enable volunteer growth across The Air Ambulance Service.
• Deliver all elements of the project lifecycle, from project feasibility and planning through to implementation and evaluation.
• Work closely with the Volunteer Growth Managers to assist the delivery of growth plans, including identifying training needs, skills gaps and recruitment opportunities.
• Drive improvements that result in reduced volunteer on-boarding time, improved conversion rates of applicants, and maintained high levels of volunteer satisfaction.
• Provide insights into volunteer motivations and expectations, translating these into suggested process changes and project developments.
• Establish and lead a network of volunteers to inform volunteering activity, and to provide operational support to the Volunteering Department.
• Utilise engagement platforms and TAAS data to produce reports and insights that can inform Department and organisation activity, and to report against Key Performance Indicators.
• Work proactively and collaboratively with stakeholders, internally and externally, to drive growth in volunteer contributions.
• Consider how volunteers can support you to deliver in your role.
  
  

Person Specification

• Experience of managing volunteers, an understanding of what makes a great volunteer experience, and a passion for the value volunteering brings to organisations, individuals and communities.
• Proven ability to deliver cross-team projects and all elements of the project lifecycle, to achieve specific goals.
• Ability to think creatively to inform projects and activities.
• A great communicator, who can flex their style and methods to suit a range of audiences.
• An understanding of volunteer engagement methods, and an ability to translate Charity messages to resonate with volunteers and prompt action.
• Ability to analyse data, and present insights and recommendations to a range of audiences
• Experience of building and managing relationships with external partners is desirable
• Proficient in Microsoft Office, especially Excel.
• Demonstrable evidence of behaviour in line with TAAS core values throughout career to date.
• Demonstratable commitment to diversity, equity, and inclusion initiatives.
  
  

Compliance Responsibilities

In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:

• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality
  
  

You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above.

The role is subject to a Basic DBS check.

Environment

TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.

As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.

• Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants.