Virtual Testing Assistant - Full Time

Company Description

An organisation with a strong vision, mission and goal; We Inspire Health Intelligence.

Position

Virtual Testing Assistant

Worthing, West Sussex

Full time, Permanent

£23,163.14 per year plus commission and various company benefits

Join Amy, Chelsie, Leah and Rachel, under the guidance of our Team Leader; Xanthia, and Customer Manager; Martin, and become an essential part of our Customer Team here at Bluecrest. Your contributions will play a key role in championing Health Intelligence and providing exceptional customer service to our customers and clients via video calls.

Externally, we are a hard-working team that manages customer appointments and scheduling whilst ensuring our customer experience exceeds expectations. Internally, we are a supportive group that value teamwork, individuality, and strong communication.

We’re looking for a team player with a drive to exceed KPI’s and provide excellent service whilst adding your own unique benefit to our team. So, if you’re ready to make a meaningful impact and be a part of our customers journey towards health intelligence, then we’re ready for you!

Please note: Full training will be provided for this role.

What we can offer you in return*

• Competitive commission scheme
• Four free Health Assessments per year, which can be used by yourself, family or friends
• A further 50% off any additional testing
• 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days – plus bank holidays on top!
• Sophos@Home protection
• EAP Scheme
• Company sick pay scheme
• Enhanced family leave
• Life Insurance
• Employee referral bonus scheme of up to £1,000
• Matched company pension (up to 5% or up to capped amount)
• Cycle to Work Scheme
• Employee Charity Sponsorship Scheme
• Discounted Gym Membership
• Home office allowance – yearly allowance of £130 to make working from home more comfortable!
• After qualifying period & subject to terms and conditions and/or eligibility.
  
  

The Hours

• Permanent, Full Time
• 38.5 hours per week
• Your working hours will be allocated any times between 7am – 10pm, and any days between Monday and Sunday, and any time
• Hybrid – 1 day per week in the office
  
  

A typical day will be..

You’ll be responsible for sending out the virtual meeting invites for your appointments booked for the day (this can be anything up to 15 per day). During each meeting you will be explaining the purpose of the capillary blood collection procedure and carrying out video call-based appointments with our partners and customers to gather biometric data and assist them in obtaining blood samples.

For each virtual meeting, you will ensure you are on time, in uniform, and that all various administrative duties are done; this can include confirmation of identity, marking appointments as attended or unattended, ensuring the clients paperwork is fully completed for their blood samples to be sent, booking re-screens, and entering client data into our systems correctly and performing upgrades where required. You will also be responsible for performing aftercare calls with the customers to discuss the results of their tests.

Requirements

What we would like to see from you…

• Confidence to work with members of the public to carry out appointments on screen, and coach people virtually to draw capillary blood samples
• Able to demonstrate Office 365 experience, and all Microsoft Office tools.
• Excellent oral and written communication skills
• Strong organisational and prioritisation skills.
• The ability to work well in a team environment
• A professional manner when on telephone and video calls
• Must have suitable location at home to work, as well as relevant technological set up (Wifi)
• Personal integrity and pride in work
• Ability to work to tight deadlines
• Willingness to travel to Head Office (West Sussex) for any training needs or requirements
• An Interest in health care/fitness is desirable, but not essential
• Experience in home working is desirable, but not essential
• Previous call centre experience would also be an added benefit, but is not essential
  
  

Other information

The next steps…

So, if you think you’ve got some exceptional skills to offer us and Bluecrest feels like a place where you can belong, we’d love to learn more about you. If your application is successful, the next steps will be a call from a member of our recruitment team to have the chance to get to know each other even better!

Equal Opportunities

Bluecrest Wellness is a proud promoter of the Equality Act 2010. We believe in fair treatment of all our employees and commit to promoting diversity in our employment practices. We do not discriminate in employment based on race, religion, sexual orientation, national origin, political affiliation, disability, age, marital status, medical history, parental status or genetic information.

We base all our employment decisions on merit, job requirements and organisational needs.

Our mission at Bluecrest is to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.

Other Info

The post you are applying for is exempt from the provision of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001 and therefore all convictions, cautions and bind-overs, including those regarded as ‘spent’, must be declared.

We kindly ask recruitment agencies to refrain from contacting us.

Any personal information you share with us will be treated in line with our company Privacy Policy.

At present we are unable to provide sponsorship of Visa’s for our vacancies