Victim and Witness Care Officer
Warwickshire Police
Date: 1 week ago
City: Warwick
Contract type: Full time
Location: Leamington Justice Centre
Temporary Post until 12-Aug-2025
Full Time
The closing date for this post is 12 midday on Thursday November 7th 2024
Those currently eligible on the redeployment register will be given prior consideration.
The main purpose of the role is to provide appropriate support to victims and witnesses of offences which are subject of a court hearing.
Main Responsibilities
To act as a point of contact for victim and witnesses from charge through to sentencing, providing the appropriate level of information in a timely manner in line with existing requirements
To provide an enhanced level of care and service from entry of a not guilty plea, in line with the Victims Code and based on the individuals
To ensure the relevant needs and risk assessment is completed and that any findings are understood by relevant partner agencies
To liaise with the Crown Prosecution Service and Her Majesty’s Courts and Tribunal Service as necessary to ensure victim and witness attendance at court
To provide the victim and witness details of the appropriate third party support available (including Victim Support)
When directed, to provide assistance to specialist Local Policing and Protective Services units that support victims and witnesses
To maintain the relevant information on IT systems, complying with requirements and data protection principles
To provide updates and outcomes to victims and witnesses in a timely manner through use of available channels
To continually review and offer suggestions for the improvement of the service offered by the existing team, using new and innovative working practices
To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required
Knowledge
Educated to A level or equivalent qualification
Experience
Experience of working within a customer care environment
Key Skills
Excellent customer service skills.
Ability to build appropriate relationships and provide support, to individuals dealing with emotional/traumatic issues.
Good oral and written communication skills including the ability to impart critical information and support a third party through remote means (telephone, digital and/or online)
Ability to work under pressure and to manage and prioritise workload.
Good telephone/Digital Communication skills.
Competent in use of IT, including Windows packages or equivalent
Special Conditions
Working hours between 0700 and 1700hrs within the Flexi- time scheme with a requirement to work outside of core office hours (0800-1600) on a rota as required.
Exposure to distressing material
We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.
You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.
We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals.
Temporary Post until 12-Aug-2025
Full Time
The closing date for this post is 12 midday on Thursday November 7th 2024
Those currently eligible on the redeployment register will be given prior consideration.
The main purpose of the role is to provide appropriate support to victims and witnesses of offences which are subject of a court hearing.
Main Responsibilities
To act as a point of contact for victim and witnesses from charge through to sentencing, providing the appropriate level of information in a timely manner in line with existing requirements
To provide an enhanced level of care and service from entry of a not guilty plea, in line with the Victims Code and based on the individuals
To ensure the relevant needs and risk assessment is completed and that any findings are understood by relevant partner agencies
To liaise with the Crown Prosecution Service and Her Majesty’s Courts and Tribunal Service as necessary to ensure victim and witness attendance at court
To provide the victim and witness details of the appropriate third party support available (including Victim Support)
When directed, to provide assistance to specialist Local Policing and Protective Services units that support victims and witnesses
To maintain the relevant information on IT systems, complying with requirements and data protection principles
To provide updates and outcomes to victims and witnesses in a timely manner through use of available channels
To continually review and offer suggestions for the improvement of the service offered by the existing team, using new and innovative working practices
To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required
Knowledge
Educated to A level or equivalent qualification
Experience
Experience of working within a customer care environment
Key Skills
Excellent customer service skills.
Ability to build appropriate relationships and provide support, to individuals dealing with emotional/traumatic issues.
Good oral and written communication skills including the ability to impart critical information and support a third party through remote means (telephone, digital and/or online)
Ability to work under pressure and to manage and prioritise workload.
Good telephone/Digital Communication skills.
Competent in use of IT, including Windows packages or equivalent
Special Conditions
Working hours between 0700 and 1700hrs within the Flexi- time scheme with a requirement to work outside of core office hours (0800-1600) on a rota as required.
Exposure to distressing material
We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.
You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.
We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Growing Fields Person, Growing Fields Person
Pilgrim's Europe,
Warwick
6 days ago
British Quality Pigs (Pilgrim’s Europe)Grower Fields Person - Based in the MidlandsPilgrims Europe is the largest pig producer in the UK working with over 350 partnership farmers to supply high welfare, quality pork products to premium markets. Part of Pilgrim's Pride Ltd, we are a totally integrated business and are proud of our ‘farm to fork’ approach. The Agricultural team...
Cyber Security Summer Internship, IT and Digital
National Grid,
Warwick
1 week ago
About UsNational Grid is at the heart of the UK energy network keeping people connected and society moving. We develop, own and maintain the physical infrastructure, such as pylons and cables needed to move the electricity generated from windfarms and power sources around the country. Every time a phone is plugged in, or a switch is turned on, we’ve played...
SSEP Strategist - NESO
National Energy System Operator,
Warwick
3 weeks ago
Job PurposeGreat Britain's electricity system is undergoing an ambitious, exciting and vital transformation. Together with industry, we are creating a cleaner, greener system, one that protects the planet and serves generations to come.The Strategic Spatial Energy Plan (SSEP) will accelerate and optimise the national energy transition to clean, affordable and secure energy. It is the first GB-wide spatial energy plan...
