Veterinary Receptionist

We are looking for a Veterinary Receptionist to join our amazing team. This is an exciting opportunity for someone with a passion for customer service, a love for animals, and the desire to be part of a dynamic veterinary practice.

Key Responsibilities

As a Veterinary Receptionist, your role will involve:

• Frontline customer service: Be the first point of contact for clients, greeting them warmly and helping with their enquiries (in person, on the phone, and via email).
• Appointment scheduling: Book appointments for clients and manage the clinic's daily calendar.
• Client communication: Provide clear, helpful information about our services, treatments, and preventive care options.
• Administrative tasks: Handle office duties such as managing client records, processing payments, and keeping the reception area organised.
• Support the veterinary team: Assist in maintaining a smooth operation of the clinic by liaising between the clients and the veterinary team.
• Stock management: Assist in ordering and managing clinic supplies as needed.
  
  

The perfect fit

We are looking for a candidate with customer-facing experience, preferably in a veterinary or healthcare setting. Strong communication skills are essential to make clients feel welcome, while organizational abilities are key to managing competing priorities under pressure. A genuine compassion for animals and their owners is important, as is proficiency with practice management software and general office systems. The ideal candidate will be a team player with a positive attitude and a willingness to support colleagues.

Why Apollo Vets?

At Apollo Vets, we are dedicated to providing the highest standard of care to our patients and exceptional service to their owners. We pride ourselves on fostering a friendly, professional, and compassionate environment. Our practice is situated in the charming semi-rural village of Black Notley, Essex, with easy access to Stansted Airport and London.

• Supportive Team: Join a compassionate, close-knit team where your contributions are valued.
• Work-Life Balance: A full-time, permanent position offering a predictable schedule.
• Ongoing Development: Opportunities for training and career development in the veterinary industry.
• Great Location: Our practice is set in a semi-rural area with easy access to Stansted Airport and London.
• Competitive Salary & Benefits: Enjoy a competitive salary, staff discounts, and a range of benefits.
  
  

Your shift pattern

This is a part-time role working 25 hours per week;

• Monday and Tuesday - 1 pm - 7 pm
• Wednesday - 8:30 am - 5 pm
• Friday - 2 pm - 7 pm
  
  

This may also include cover at our other branches.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care
  
  

At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

Apollo Vets - Notley

45 Witham Road, Black Notley, Braintree, CM77 8LQ, United Kingdom

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Animals treated

Small animals

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