Veterinary Receptionist

Do you like working with people? And love animals? We are currently looking for a receptionist to join our team.

The Role

You will be part of a fast-paced and friendly team, responsible for being the first point of contact to our clients. You will be booking appointments and dealing with a variety of enquiries either face-to-face, over the phone or via email. Maintaining client records and taking payments when required whilst also ensuring that our clients receive the excellent service that we are known for.

Why join us?

We are a large group comprising of a main hospital in Worthing and 6 satellite branches around the local area, dealing with both 1st Opinions and Referrals. Our services include diagnostic imaging with on-site CT, orthopaedics, cardiology, soft tissue, and internal medicine. The hospital is well equipped with a dedicated Dental Suite, Endoscopic and Laparoscopic equipment as well as an on-site laboratory.

Our busy Brighton branch is equipped with a dental room, operating theatre, laparoscopic equipment, digital x-ray and in-house lab and numerous consultation rooms. There is also a large reception area and cat and dog wards for keeping our patients comfortable.

Located on the south coast of England, less than an hour from London by train, Brighton is one of the UK's most popular destinations. Whilst it has long been known as a seaside resort, there is far more to Brighton than just fish and chips on the beach! The Brighton branch is situated in the popular Preston Park area with good transport links. Preston Park is Brighton & Hove's first and largest public park. With 63 acres of parkland, this well-loved open space plays a huge role in the life of the city, offering a variety of sports and activities and hosting many major outdoor events.

Experience Required

• Excellent customer service skills with the ability to show empathy
• Ability to cope in a highly emotive environment
• Previous experience in a customer service role where you have dealt with people in person and over the phones
• Passionate about customer service and animals
• Good IT skills and the ability to record data accurately
• Attention to detail
• Excellent team working
• Knowledge of veterinary industry is desirable but not essential
  
  

This exciting position will require you to work at different sites, therefore a car is essential for this role. You could be asked to cover any one of our seven sites which are situated in Brighton, Portslade, Southwick, Lancing, Broadwater, Tarring and Durrington.

Your shift pattern

32.25 hours per week, 1 pm - 7 pm Monday to Friday, every other Saturday 8:30 am - 1 pm at our Brighton Practice in Preston Drove.

The salary for this role is up to £19,251.29.

In addition to a competitive salary, you will benefit from:

• 6.6 Weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care
  
  

As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

The closing date for this vacancy may be brought forward should we receive sufficient candidates. If you have not heard from us within 2 weeks from the closing date, please assume your application has been unsuccessful.

Grove Lodge Veterinary Group, Brighton

104 Preston Drove, Brighton, BN1 6EW, United Kingdom

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Animals treated

Small animals

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