Veterinary Receptionist
Medivet
Date: 2 weeks ago
City: Watford
Contract type: Full time
Key Responsibilities
Debt Management
Debt Management
- Monitor and maintain client accounts throughout the debt collection process.
- Issue debt letters and follow company procedures to recover overdue payments.
- Communicate with clients via phone, email, and messaging platforms regarding outstanding balances.
- Liaise with branch and reception teams to ensure up-to-date account information.
- Identify and prioritise small to mid-level debts for timely resolution.
- Categorise and manage various debt types (e.g. bad debt, direct claims pending, promised payments).
- Work through aged debt reports and support the resolution of longstanding accounts.
- Submit insurance claims and manage remittance allocations.
- Process payments and issue refunds as needed.
- Collaborate with colleagues to respond to insurance-related queries.
- Reconcile accounts related to charity partners.
- Deliver training to new starters on debt and insurance processes.
- Serve as a key point of contact for debt-related enquiries.
- Provide cover on reception during staff absences.
- Support MHP (Medivet Healthcare Plan) debt management alongside the wider team.
- Ensure a smooth handover between day and night teams by preparing the practice at opening and closing.
- Handle incoming calls, emails, and client enquiries in a professional and empathetic manner.
- Triage emergency appointments and reschedule clients as needed.
- Perform standard reception duties including greeting clients, restocking, and maintaining a clean front-of-house.
- Manage till operations and card transactions.
- Promote the Medivet Healthcare Plan and assist clients with sign-up documentation.
- A confident communicator, comfortable speaking with clients in person and over the phone.
- Previous experience in an administrative, accounts, or customer care role preferred.
- Strong attention to detail and the ability to manage multiple tasks efficiently.
- Calm under pressure, especially in sensitive financial or emergency situations.
- A team player who enjoys working in a collaborative environment.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Nursery Team Leader
Childbase Partnership Ltd,
Watford
2 weeks ago
Job IntroductionJoin Childbase Partnership and be part of something extraordinary. Role: Team Leader (room-based) | 2-3 year olds.Location: Hertford Barns Day Nursery | Cole Green | SG14 2NL.Contract: Permanent | 37.5 hours/week | 52 weeks/year.Working pattern: Varied shifts Monday-Friday between 07:30-18:30 | Choose a 4 or 5 day week.Salary: £31,844.80-£35,380.80 per annum (pro-rata) | £15.31-£17.01 per hour.We’ve been delivering childcare...
HGV Driver - Watford
GAP Group Limited,
Watford
3 weeks ago
About the role The Role Our team is the best in the industry – is it time for you to join us? The Role:Our nationwide Non Mechanical division hire a range of equipment including crowd control barriers, scaffolding and road plates to the events industry alongside our more traditional business sectors within the construction, utilities, and infrastructure sectors.The role of...
Fragrance Adviser
Superdrug,
Watford
4 weeks ago
Location: Unit 153 The Harlequin, Shopping Centre, Watford WD17 2TNHours: 8 hours a week with opportunity to work more hours. - Wednesday 14.30-18.30 , Saturday 9.30-13.30Salary: £9.80 - £12.75 Per HourWhy Superdrug?Passionate about perfume and fragrance? Love delivering exceptional customer service? As a Superdrug Fragrance Adviser, you’ll deliver great advice on perfume and fragrance. Working as a Fragrance Adviser in...
