UK-Complaint Commissioner

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Schiedam, Netherlands is the marketing and sales HQ of BYD Co., Ltd based in Shenzhen, China. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

About BYD Energy Storage

BYD Energy Storage was established in 2008. As a global pathfinder, leader and expert in battery energy storage system, BYD Energy Storage specialises in the R&D, manufacturing, marketing, service and recycling of the energy storage products. Build on the state-of-the-art battery technology, BYD Energy Storage has provided safe and reliable energy storage system solutions for hundreds of grid-scale, C&I and residential energy storage projects worldwide, covering 400+ cities, 70+countries and regions, 6 continents, including the U.K., U.S., Germany, France, Switzerland, Italy, Japan. Total global shipment volume has reached 14GWh+ (As of December 31st 2022). BYD Energy Storage will collaborate with you for a clean and sustainable future.

Responsibilities

• Answer customer phone calls regarding service request, consultations or complaints and then coordinate concerning departments and personnel to handle customer request or reported issues, follow up the handling and provide feedback to customers.
• Manage the after sales service system, including managing user information, contract information, contract information, customer information, work order information, etc. and handling using problems, etc..
• Manage customer complaints and liquidated damage issues, including investigating the issues, following up and pushing the handling of customer complaints or liquidated damage issues, updating the progress and reporting to the management, etc..
• Plan and carry out customer satisfaction surveys.
• Collect and process quality issue data.
• Other assignments, such as collecting project data, product data, etc..
  
  

Ideal Candidate Profile

• Able to speak official native language fluently and can use English or Chinese to communicate with Chinese colleagues based in China.
• Strong communication skills and good at grasping customers’ requirements and smoothing disgruntled customers.
• Gentle personality, emotional stability and good patience.
• Preferably familiar with BESS products and enthusiastic about the energy storage industry.
• Clear mind, quick thinking and a good sense of service.
• Strong sense of responsibility and good team spirit.
  
  

We Offer

If you align with our mission and have the skills we need, apply to be our Complaint Commissioner in UK today. Join us in our journey towards a sustainable future!

Location: UK

Type of Employment: Full-time