Treatment coordinator

Join Our Team as a Treatment Co-ordinator!

Colchester Dental Specialist Centre, part of Bupa Dental Care

841 & 842 The Crescent, Colchester Business Park, Colchester, CO4 9YQ

Are you passionate about delivering exceptional patient experiences and looking for a unique role that combines administration, marketing, and growth? Kristyna Dronfield, our Practice Manager, is looking for a dynamic Treatment Co-ordinator to join our friendly team!

What Makes This Role Unique?

• Blend of Skills: Support the marketing and growth of our specialist dental practice while being the first point of contact for patients.
• Admin-Focused: Ensure smooth patient journeys from enquiry to treatment, with a strong emphasis on customer service.
• Marketing & Social Media: Use your marketing flair to help us grow—experience in social media or marketing is a big plus!
• Flexible Hours: 24 hours per week, spread over 3 or 4 days (8:45am - 5:45pm). We’re flexible, as long as you can commit to a set routine.
• Travel: Some travel to other practices will be required—perfect for those who like variety in their week.
  
  

What We’re Looking For

• Excellent Communication: Confident, approachable, and able to build rapport with patients and colleagues.
• Organised & Proactive: Able to manage multiple tasks and keep everything running smoothly.
• Experience: Dental background preferred but not essential. We’re open to candidates with marketing, social media, or customer service experience.
• Team Player: Willing to get involved and make a real difference to our practice and our patients.
  
  

Why Join Us?

• Modern Practice: Located in Colchester Business Park—a vibrant area with cafés, gyms, shops, and beautiful green spaces nearby. Enjoy lunchtime walks or a coffee at one of the local cafés!
• Supportive Team: Be part of a friendly, professional team that values your ideas and input.
• Career Development: Opportunities to learn, grow, and progress within Bupa Dental Care.
  
  

Ready to take the next step in your career?

Apply now and help us deliver outstanding care and grow our practice!

Location:

841 & 842 The Crescent, Colchester Business Park, Colchester, CO4 9YQ

Easy access from the A12, with free parking and great local amenities on your doorstep!

Here at Bupa Dental Care our people are at the heart of everything we do, because we care. For our Treatment Coordinators we have created an environment where you can look forward to coming to work, feel empowered and benefit from working collaboratively with brilliant and talented experts.

As a Treatment Coordinator you’ll be working alongside an experienced practice team and have access to exceptional development opportunities to take you as far as you want to go.

Treatment Coordinator Responsibilities

• Be the first point of contact for new private patients to the practice; and existing patients expressing an interest in specialist treatments
• Confidently discuss the treatment and fees involved
• Deliver a high-quality service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness, and profitability
• Be a champion of customer satisfaction and coach team members on best practice
• Coordinate’s dentist appointments throughout the treatment plan
• Establish and maintain productive working relationships with all members of the practice team
• Play a key role in the practice leadership team, supporting and deputising for the Practice Manager
  
  

Your Skills And Experience

• Extensive clinical knowledge of treatments provided within a healthcare setting
• Strong and confident communication skills, both verbal and written, with the ability to clearly understand and communicate complex treatment plans, procedures and requirements
• Previous experience of delivering an outstanding service in a customer facing role
• Proven strong stakeholder management skills with the ability to deal with a broad range of people
• CQC/GDC registered, and knowledge of dental practice management systems is desirable
  
  

Your Salary And Benefits

• A competitive starting salary and the opportunity to increase this through training and development
• Fully funded CPD training, GDC registration, DBS and Professional Indemnity, saving you over £500 per year
• Established progression and development
• Contributory pension scheme
• Modern surgeries and dental software systems
• Access to a full training and development platform, with access to thousands of courses at your fingertips
• Competitive staff benefits including discounts in over 7000 retailers, discounted gym membership and even a day off for your wedding!
• Access to a 24 hour GP through your phone, 24/7
• Early access to your earned wages for the times you might need it
• Earn up to £3,000 per referral in our employee referral scheme
• Your uniform will be provided.
  
  

We're proud to have been named in the LinkedIn Top Companies Where the UK Wants to Work, the Forbes World's best employers, and in the Inclusive Top 50 UK Employers list.

To find out more about working with us, find us on LinkedIn, Facebook and Instagram.

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. 

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Due to the high level of interest in our roles, we are only able to contact short-listed candidates. Good luck!